Question about TechSmith CAMTASIA STU V1.0 5-9U for PC

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Memory Problems My Camtasia temporary files were merging when I noticed that a disk was running low on memory. I hastily tried to clear up some memory, but to no avail. Now, the memory is a gig or so less than pre-recording levels, the Camtasia recorder is sitting aimlessly, still thinking that it's recording, and there is no preview window showing up with a save or delete option. What's going on? How does Camtasia merge and save files? And how can I salvage my video (it was about an hour long)?

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  • joseph_m7 Dec 20, 2008

    I have the same issue. Is this a bug?

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The clip can be recovered if you open the temporary directory where Camtasia stores the raw captures in AVI format. The path to the temporary directory can be found by opening the Camtasia Recorder > Tools > Options > Program > Temporary file folder (I'm using v.5 so it may be a little different in other versions).

I've found that there's a certain workflow that seems to work best and you can avoid accidentally erasing your temporary files and having to start your capture session over from the beginning...

  1. Stop Camtasia Recorder - Pressing the Stop button on the Recorder likely won't work, so open the Task Manager (CTRL+ALT+DELETE) and select "CamRecorder.exe" from the Processes tab and click "End Process". Don't open Camtasia Studio right away after doing this step - You'll likely be prompted to recover the recording and in my experience Camtasia hasn't done a very good job at being able to do this successfully and you may end up losing your temp files.
  2. Recover your raw capture files - Navigate to the path where Camtasia stores its Temp files (look above for instructions). Typically, there will be a folder titled "CamCapture{random string of numbers/letters}" - look for a folder with a date modified attribute of the date/time you were working on your project. In that folder, there will likely be several audio and video files as well as an XML data file. The video files will all be 1GB apiece as Camtasia splits the capture into chunks and then pieces them back together to create one continuous file. Cut and paste the files from this folder into a new location outside of the Temp directory. The most important one is the FileWriter{random string}.avi as this is the pieced together file - It will have the largest file size.
  3. Add your media files to the clip bin/timeline - Start a new Camtasia project and import the FileWriter{xxx}.avi clip into the Clip Bin and drag it onto the timeline. Now all of your video/audio should be recovered and available for you to edit. If you have particularly long clips, you may want to check how the audio syncs with the the video towards the end of the clip. If it's messed up at all, you may want to try adding the smaller, chunked recording segments sequentially onto the timeline to see if that helps. If the FileWrite{xxx}.avi clip is good though, you can delete all of the other smaller audio and video clips associated with the capture from your pc to save space - just keep the FileWriter{xxx}.avi clip - the XML can be deleted too.
Good luck - We've had the same trouble here and we use Camtasia almost everyday. In my experience, this seems to happen more frequently when we capture larger dimensions - especially if the capture contains full motion video (as opposed to just screen captures of a product demo or something) and we always seem to have trouble when capturing things that play back FLV or SWF clips at a higher bitrate. This issue is also described in TechSmith's Camtasia knowledge base.

Posted on Sep 18, 2009

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