Question about HP Officejet Pro L7780 All-In-One InkJet Printer

1 Answer

HP L7780 stopped scanning to computers

The printer used to be able to scan directly to any computer on the network, but recently no computer has been able to scan from the printer and save to any computer. The printer just says "scanning" and dumps you back to the menu.

Posted by on

  • amm1 Apr 24, 2008

    Have had problem starting 4/23. Scanner will start but takes extremely long time and then no document is read and goes back to menu.

  • Anonymous Apr 29, 2008

    I am having the same problem! Ready to throw it in the lake!!

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Mentor:

    An expert who has written 3 tips or uploaded 2 video tips.

    Governor:

    An expert whose answer got voted for 20 times.

  • Expert
  • 93 Answers

This issue occurs when there is a communication problem between the computer and the printer. We need to check the communication between the computer and the all-in-one. Print the network configuration page from the all-in-one and enter the IP address of the printer on the address bar of the Internet Explorer and press enter, this should open the printers configuration page for us, if the page is opened then there is a communication between the computer and the all-in-one. Now disable the firewall and antivirus and then try to scan. If the printer page is not opened then we need to estlablish the connection between the computer and the all-in-one.

Posted on May 30, 2008

  • marykins Apr 25, 2011

    I have done all the above. Still no scan options shows up when I try to 'scan to computer'. I am running it as 'wired' right now. Any more ideas?

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Can I scan from my wireless hp office jet pro 8500A to a memory card?


The easiest way would be to scan the image or text to your computer, then transfer it from there to your memory card. I'm sorry but this printer model does not scan directly. Hope this helps =]

Mar 01, 2011 | HP Officejet Pro L7780 Printer

1 Answer

Can't get the scanner to scan


HP units typically scan BEST when operated through the computer, rather than the unit itself. You MUST have the software installed on the machine, and not use plug and play, as that only gets "some stuff" going, specifically NOT scanning, I have found.

Go to HP.com and download the latest install directions, for your printer and OS. You may have to delete the old printer on your system, but, follow the directions exactly, from HP and plug the machine into your computer when directed to do so.

THEN run the scanner from the software installed on the computer, tons easier....

As a side note, next printer (all in one) should be a network printer, works TONS easier, with each computer allowed to scan, etc., like they hosted the unit. Can also be accessed wirelessly, all for the same money..... Cool.!

Feb 13, 2011 | HP OfficeJet k60 All-In-One InkJet Printer

1 Answer

Lost the scan ability from my printer.


I have this problem most times that I upgrade OSX. I remove the printer in system preferences, download the latest drivers from HP and then re-install. It's working better than ever now with Snow Leopard.

Feb 16, 2010 | HP Photosmart 3310 Printer

1 Answer

HP L7780 Can't scan to computer when connected wireless


uninstall the complete software and reinstall every thing back in with wireless set up if not work follow this link http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00503569&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
and for our technician support contact us at http://tinyurl.com/mtgjzz

Jun 22, 2009 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

Scan to computer, message telling me to Refer tp device manujal


Scanning to computer does not work if the Solution Center is not installed properly. Make sure the printer status is ready before scanning from Solution Center.

If you cannot open solution center, try adding a device using the CD. If not resolved, you may have to uninstall and then reinstall the entire Software.

Goodluck!

Mar 04, 2009 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

HP Officejet L7780 Scan Wirelessly Using MAC


HI,

Yes, surely its possible as long as you installed the SW properly in to your computer.

Thank you so much.

adonscott

Jul 22, 2008 | HP Officejet Pro L7780 All-In-One InkJet...

3 Answers

Can not scan to computer


hi,

below are the steps that i want you to follow. The "NO SCAN OPTIONS" refer to the absence of options when you try to scan using the printer button your printer. However, if you are going to scan from the SOlution center installed in your computer, it will scan without any problem.

Step two: Populate the destination list The destination list must be populated in order for the Scan To function to work. Follow these steps to populate the destination list.
  1. Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
    • On the Windows desktop, double-click the HP Solution Center icon.
    • On the taskbar, click Start , Programs , or All Programs , click HP , and then click HP Solution Center .
    If more than one HP device is installed, click the tab for the All-in-One product. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP product.
  2. Click Settings .
  3. Click Scan Settings and Preferences .
  4. Click Scan to... Setup .
  5. Click the Destination List tab.
    NOTE: Depending on the computer performance, it can take several minutes for the Front Panel Destination List to populate after the printer or computer is turned on.
  6. If the Front Panel Destination List is empty, continue with this procedure. If the Front Panel Destination List contains valid scan destinations, proceed to step three to uninstall and reinstall the software.
  7. Click each program to include on the Scan To list.
  8. Click the Add arrow.
  9. Click OK .
  10. Scan a document using the Scan To button on the front panel.
  11. If the scan fails, try to scan using the HP Solution Center Scan button. If the scan still fails, please let me know.

Thank you so much.


adonscott

Jun 02, 2008 | HP Officejet Pro L7780 All-In-One InkJet...

Not finding what you are looking for?
HP Officejet Pro L7780 All-In-One InkJet Printer Logo

Related Topics:

193 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96396 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...