Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Incorrect Cartridge After I had my color cartridge replaced with a new one it worked right away. Two days later I printed a page in color, and only the blue color displayed. Now my HP OfficeJetis telling me I have an incorrect color cartridge. I reseted it a couple of times but to no prevail. Any suggestions?

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  • MrTRex Apr 22, 2008

    I found the problem to be the ink cartridge itself. I had it refilled but then it burned out. Luckly I had a friend who own's an ink station and he replaced my old cartridge for free. The original issue began with a "remove and check cartridge" error message. After removing it and replacing it a couple of times another error displayed "Incorrect Cartdridge." It wouldn't suprise me if the companies you purchase the ink cartridges from are selling recycled ink cartridges. When they refill these cartridges they are not replacing the circuits on the heads of these things. That could be the issue many of you are complaining about. The printer itself is fine.

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Hi,

As you mentioned you have already done a reset on the printer , may i know how u have done it ? In case u did a power reset like > turning off the printer and turning it on , you can also try the following steps as well .

1
Take out the cartridges from the unit .
2
Make sure the unit is connected to the wall jack directly without any surge protector.
3
Unplug the power cord from the back of the unit ( without turning off the unit ) .
4
Now press the # and 6 key together , while holding these keys down plug in the power cord back into the unit .
5
Do not release the keys after a few seconds u will find te hp logo or bars moving across the screen .wait while the unit turns off.
6
after one minute turn on the prnter . it will go into alligment phase > let it finish .
7
after its done > try to make a copy

thanks

Posted on May 27, 2008

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Removed empty color ink cartridge. Replaced with new one two weeks later. Color ink will not flow at all. How do I correct this problem?


Sometimes even new cartridges can fail even more so if the cartridge was refilled.If you haven't already, remove the cartridge and try to seat it again. 
To determine if the cartridge set can produce the correct basic colors, run the "Clean The Print Cartridges" function under Services in the printer driver properties. The cleaning process will produce black, cyan, magenta, and yellow if both cartridges are good. If one or more of the colors is missing:
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If there is an incorrect color, the ink is mixed inside the color cartridge.

-- Do not continue until you have worked through any issues revealed above. --

After establishing that the printer is capable of producing the basic color set, print from a software application. If you are not getting the expected colors, consider these possibilities:
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Go to this web page for more information.
http://h20015.www2.hp.com/en/document.jhtml?lc=en&docName=bpa00224


If this step doesn't work you can try the steps at this link:http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpa02019

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document.tlSearch.tx.value=unescape("") s.gif s.gif
HP Color LaserJet 2600n Printer - Installing Print Cartridges When a print cartridge approaches the end of useful life, the control panel displays a message recommending that to order a replacement. The printer can continue to print using the current print cartridge until the control panel displays a message instructing to replace the cartridge. The printer uses four colors and has a different print cartridge for each color: black (K), cyan (C), magenta (M), and yellow (Y). Replace a print cartridge when the printer control panel displays one of the following messages: Replace yellow cartridge, Replace magenta cartridge, Replace cyan cartridge, Replace black cartridge. The control panel display also indicates the color that should be replaced (unless a genuine HP cartridge is not currently installed). Change the print cartridge
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