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Re: cannot get device information
Looks like you need to run the installation disc that came with the camera , first you should remove any information of camera register to your computer (unistall it) then run the program again ,hope this helps
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This is because you are plugging in a USB 2 device to a standard USB port, or a USB 3 device into a USB 2 port. The computer is just telling you that if you upgrade the hardware, the device will work faster. Its more of an information message than an error. Your device should still function fine.
Be sure the problem is not from the cable, by confirming that the cable works well with another phone. If it works well on another phone, try another USB cable. If it shows the same message, then connect the cable to a different port on the PC. If the message still shows plug it into another system. If it works on the other system, then the device was not recognised on the initial system because USB ports must have been faulty. You would have to un - install, then re - install the USB drivers. Do this by clicking 'My Computer', then 'Device Manager'. Select 'USB Ports'. Right click it and select Re - install. But if it still does not work on another system, and then your phone's USB port might need to be changed. Hope that helped? Success.
Hello benlaverick Do not plug the usb port before finishing full installation of the device . The best way to get your device running is to delete the software ( if installed , check in Control Panel \ Programs ) , disconnect usb port ,reboot , install software / driver and reconnect usb port . You should get a confirmation message of successfull installation and the device should run . Make sure you have installed a compatible driver with your OS . Best regards fanaudi
Go to the device manager and uninstall all usb devices. Turn off computer, unplug all usb, reboot twice, plug usb in again. Also helpful are troubleshooting usb articles here and here.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread. If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
does your usb mem stick have any light indicators? if yes , whenever you put you usb stick, does it light? if it lights are USB ports is still ok, You just have to reformat or partition you USB stick.
(you can also try other devices like usb mouse or any usb devices that lights up when you connect it)
if there are no lights if you plug, or no indication that a power goes to your stick, its possible that your usb your are busted. if this is the case, if your laptop has a PCMIA slot, you can find a pcmia USB card, if you dont have. your only option is replace the motherboard.
as a rule of thumb for most usb devices... install the software first, and the installation will prompt you when to connect the usb device to the computer. If no success, try using one of the usb plugs on the back of the computer.