Question about Microsoft Windows XP Home Edition

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Virus on my home computer

I have a virus on my home computer. I have tried to delete it but I get an error message or "access denied". I tried to remove it by searching for the file name in my file folders but it is hidden. When I pulled up my temp folder file, I see it in the folder, but I cannot delete it. It has taken over my internet, so I am not able to access my internet.

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  • Anonymous Apr 24, 2008

    please help me remove or delete the viruses on my home computer

  • Jill George
    Jill George May 11, 2010

    Do you have an anti-virus program installed on the machine? If so, what are you using and how badly out of date is it? If you don't, you will need to either purchase one or download a free one like AVG. Do this on another machine and use a thumbdrive to move it to the infected machine and install it. Once it's installed, run the scan and see what it finds.



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Unbelievably, I have just lost my lengthy response to this issue, as when I posted, it disappeared. So I will try to relay the same information again, just more briefly. If you need further detail, please just post back and let me know.

Most often when you can't delete the file, it is because the system is using that file to run the service. In order to stop the service, go to the Task Manager (Control-Alt-Delete). Make sure it is not listed in Apps (likely not), go to Processes tab. Find the file in Processes and stop the process from running. Then you can return and delete the file.

As an additional issue, some malware modifies itself when threatened to change the file name (often by modifying charachters at the end, for instance). If this is a case involving a file of that sort, the anti-virus scan will need to be run several times consecutively to make sure it is eradicated. Thanks for rating FixYa!

Posted on Apr 24, 2008

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To remove a virus you need to start up in safe mode, this is becouse the virus is active and cant be deleted but in safe mode its not started.

Posted on Apr 24, 2008


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