Question about Microsoft Windows XP Home Edition

2 Answers

Virus on my home computer

I have a virus on my home computer. I have tried to delete it but I get an error message or "access denied". I tried to remove it by searching for the file name in my file folders but it is hidden. When I pulled up my temp folder file, I see it in the folder, but I cannot delete it. It has taken over my internet, so I am not able to access my internet.

Posted by on

  • Anonymous Apr 24, 2008

    please help me remove or delete the viruses on my home computer

  • Jill George
    Jill George May 11, 2010

    Do you have an anti-virus program installed on the machine? If so, what are you using and how badly out of date is it? If you don't, you will need to either purchase one or download a free one like AVG. Do this on another machine and use a thumbdrive to move it to the infected machine and install it. Once it's installed, run the scan and see what it finds.

×

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Legend:

    An expert who has written 200 answers of more than 400 characters.

  • Expert
  • 359 Answers

Unbelievably, I have just lost my lengthy response to this issue, as when I posted, it disappeared. So I will try to relay the same information again, just more briefly. If you need further detail, please just post back and let me know.

Most often when you can't delete the file, it is because the system is using that file to run the service. In order to stop the service, go to the Task Manager (Control-Alt-Delete). Make sure it is not listed in Apps (likely not), go to Processes tab. Find the file in Processes and stop the process from running. Then you can return and delete the file.

As an additional issue, some malware modifies itself when threatened to change the file name (often by modifying charachters at the end, for instance). If this is a case involving a file of that sort, the anti-virus scan will need to be run several times consecutively to make sure it is eradicated. Thanks for rating FixYa!

Posted on Apr 24, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Microsoft Master
  • 13,433 Answers

To remove a virus you need to start up in safe mode, this is becouse the virus is active and cant be deleted but in safe mode its not started.

Posted on Apr 24, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My operating system is XP S3 Antivirus - Norton


that's common in norton that's why i'm not using it anymore,they are repeating scanning virus even you delete or remove..and they also hard to remove from your system..on my part i restore my system to when before i installed norton..so do the restoration system

Feb 14, 2011 | Microsoft Windows XP Professional

1 Answer

We get an error message when trying to access reports - that an unhandled exception has occurred. The detail refers to jit debugging


you have a virus you need a a good few scans start with a free antispyware scan superantispyware free should do it i thinki and a virus scan hmmm avast home free but normaly thats a report of windows being infected and deleted

Jun 27, 2010 | Avanquest My Invoices And Estimates Deluxe...

1 Answer

When i try to install a critical update it was denied access by 7 zip. even after uninstalling 7 zip and installing winzip i still get the same response when trying to install updates 7 zip access denied....


Install Winrar, Here is the link

http://www.rarlab.com/rar/wrar391.exe

if you double click the file,the files will be extracted in the temp folder,so after installing winrar,right click on the file and select extract here. and try to install the update now,

Sometime when you extract files and it contains Malware or Trojan,Anti-Virus which support real time scan just block the files and the access denied message is displayed.

Scan the extracted files before installing so that you know it's Virus free.

Sometimes,even if you have administrator right,sometimes due to malware infection, you are denied access to some system hidden giles like folder under Local settings.

Dec 30, 2009 | Compaq Computers & Internet

1 Answer

Corrupt File


Listen you must have to Install Anti Virus (best) and update it

If you Unable

then Cut paste all important thing from C:\ and to other drive then format it and reInstall the windows again

Please please VOTE ME

Sep 25, 2009 | Computers & Internet

1 Answer

No way to download, or delete any files


Download and install Hijack this. also try installing a virus program like avast free that does preboot scanning.

You could also get something like Ultimate BootCD and then boot your computer with it and run some of the antivirus, spybot, and hijack this programs to disinfect your computer.

Mar 23, 2009 | Gateway MX8711 Notebook

1 Answer

Rundll error


This is most likely a virus. There is no files in Windows with that name. You need to install a good antivirus program and try to get it removed. You can try to get it to stop loading when your computer starts by entering the MSCONFIG utility (Start button -> Run -> type "msconfig" -> click OK). There is a Startup tab on top left. Click it, and it will show you a list of programs that load up when your computer starts. See if you see one corresponding to the 915724.dll or a blank one. Uncheck the box for it, and click Apply and OK on the bottom to accept this change. You will be prompted to restart your computer...do so. When your computer restarts, you will see a new window popup that warns you that something changed. That is because you changed something and is normal. make sure to click the small checkbox on that window so you do not see this warning again.

If you still see the error message, then the virus is a little trickier and you will need antivirus software to remove it. Another option is using System Restore to restore your computer to a time before this virus infected your computer.

Mar 19, 2009 | Microsoft Windows XP Home Edition

1 Answer

Denied access


Your computer infected by virus. many virus did it and you should scan your computer with an uptodate antivirus software. You can also replace task manager function with process explorer here but it will only work in one time execution if the virus still there.
Or if you sure that your computer is clean and have admin ask him to enabled it.

Jan 14, 2009 | HP Compaq nx6110 PC Laptop

1 Answer

Deleting stompsoft virus x-terminator


it is likely that the file IS in use by the computer..
have you tried the following >>
press and hold Ctrl - Alt & Delete (then release together)
this will activate the TASK MANAGER
Look in the PROCESSES area, and look for anything that looks like the name of the stompsoft program - select end process.
Do the same in the Applications Tab...
Click on the START button on the task bar
Select RUN
Tyoe msconfig
6th tab along says - startup.. Look for anything relating to stompsoft, and DESELECT IT.
Now try and remove what you need to remove..

Aug 16, 2008 | StompSoft Virus X-terminator (03032) for...

2 Answers

Accessing a folder.


This will sound off the wall, but we had something similar to this happen with my last laptop, where it was "access denied" in lots of areas, and we would have to find little backdoor ways to get into control panel and document files. The problem with our computer was that it had previously crashed, and we had rebooted and reinstalled the xp, but didn't have the registration number, so it would run ok, but to get into all those access denied things (which you eventually need to get into) we had to come up with our registration number.
Did it prompt you to enter the product key when you re-installed it?

Jun 27, 2008 | SmartDisk FireLite USBFLB120 120 GB USB...

1 Answer

Missing file after avg "healing"


Yes easy fixed. Open from my computer then go into folders options and click on show hidden folders option, your system folder should show up then open that folder and youll see the vbs file. Delete it, and all is good !

Jan 08, 2008 | Samsung Yepp YH-J70 Digital Media Player

Not finding what you are looking for?
Microsoft Windows XP Home Edition Logo

40 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Computers & Internet Experts

micky dee

Level 3 Expert

2638 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18333 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a Microsoft Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...