I have a virus on my home computer. I have tried to delete it but I get an error message or "access denied". I tried to remove it by searching for the file name in my file folders but it is hidden. When I pulled up my temp folder file, I see it in the folder, but I cannot delete it. It has taken over my internet, so I am not able to access my internet.
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Re: Virus on my home computer
Unbelievably, I have just lost my lengthy response to this issue, as when I posted, it disappeared. So I will try to relay the same information again, just more briefly. If you need further detail, please just post back and let me know.
Most often when you can't delete the file, it is because the system is using that file to run the service. In order to stop the service, go to the Task Manager (Control-Alt-Delete). Make sure it is not listed in Apps (likely not), go to Processes tab. Find the file in Processes and stop the process from running. Then you can return and delete the file.
As an additional issue, some malware modifies itself when threatened to change the file name (often by modifying charachters at the end, for instance). If this is a case involving a file of that sort, the anti-virus scan will need to be run several times consecutively to make sure it is eradicated. Thanks for rating FixYa!
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that's common in norton that's why i'm not using it anymore,they are repeating scanning virus even you delete or remove..and they also hard to remove from your system..on my part i restore my system to when before i installed norton..so do the restoration system
you have a virus you need a a good few scans start with a free antispyware scan superantispyware free should do it i thinki and a virus scan hmmm avast home free but normaly thats a report of windows being infected and deleted
This is most likely a virus. There is no files in Windows with that name. You need to install a good antivirus program and try to get it removed. You can try to get it to stop loading when your computer starts by entering the MSCONFIG utility (Start button -> Run -> type "msconfig" -> click OK). There is a Startup tab on top left. Click it, and it will show you a list of programs that load up when your computer starts. See if you see one corresponding to the 915724.dll or a blank one. Uncheck the box for it, and click Apply and OK on the bottom to accept this change. You will be prompted to restart your computer...do so. When your computer restarts, you will see a new window popup that warns you that something changed. That is because you changed something and is normal. make sure to click the small checkbox on that window so you do not see this warning again.
If you still see the error message, then the virus is a little trickier and you will need antivirus software to remove it. Another option is using System Restore to restore your computer to a time before this virus infected your computer.
Your computer infected by virus. many virus did it and you should scan your computer with an uptodate antivirus software. You can also replace task manager function with process explorer here but it will only work in one time execution if the virus still there. Or if you sure that your computer is clean and have admin ask him to enabled it.
it is likely that the file IS in use by the computer..
have you tried the following >>
press and hold Ctrl - Alt & Delete (then release together)
this will activate the TASK MANAGER
Look in the PROCESSES area, and look for anything that looks like the name of the stompsoft program - select end process.
Do the same in the Applications Tab...
Click on the START button on the task bar
6th tab along says - startup.. Look for anything relating to stompsoft, and DESELECT IT.
Now try and remove what you need to remove..
This will sound off the wall, but we had something similar to this happen with my last laptop, where it was "access denied" in lots of areas, and we would have to find little backdoor ways to get into control panel and document files. The problem with our computer was that it had previously crashed, and we had rebooted and reinstalled the xp, but didn't have the registration number, so it would run ok, but to get into all those access denied things (which you eventually need to get into) we had to come up with our registration number.
Did it prompt you to enter the product key when you re-installed it?
Yes easy fixed. Open from my computer then go into folders options and click on show hidden folders option, your system folder should show up then open that folder and youll see the vbs file. Delete it, and all is good !