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i am a bit of confusion.
considering status light of toner marked as YELLOW and BLUE is on (lights). it indicate that the printer need to replacement of the respective toner carts. In this condition printer may not print. Error Messages and Status LEDs
Try this.. 1: Turn off power and remove toner/drum 2: Tape the little spring loaded lever just inside the printer on the upper left hand side in the *DOWN* position! Do not replace drum yet and... 3: Turn power on to printer and let it cycle. Status/Toner lights will come on as usual. 4: Turn off printer, remove tape from lever, replace drum and turn back on.
My HL-5240 did the same thing, Here is what I found:
Look at the back of the printer. Pull down the back cover. Look to the right and the left of the exposed internals of the printer and there should be another handle/knob you can pull down. Pull these both down simultaneously and check to make sure there isn't a piece of paper in there! This was a shock to me! My office printer was held up for days until I found this hidden door in the back! I felt like an idiot that it was from a stupid paper jam!