Question about SanDisk Sansa e250 MP3 Player

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Sansa Reset? I have a Sansa e250, have had for a year now, and it worked great, up until just now. I went to put it on my computer as my Rhapsody to Go membership needed to be updated on my MP3 player and when I hooked it up the screen went white! (it has a darker white vignette around the outside edge as well. Is there a way to rest this thing? I have tried to press and hold the power button forwhile, but nothing works.. the blue scroll wheel is also lit up still.. Please help!! :(

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  • Misty Rhodes
    Misty Rhodes Apr 22, 2008

    Hi! Thanks for the tip.. My sansa is currently updating its firmware now.. I also finally got it to shut off...I pressed and held the power button, literraly for 5 full minutes.



    Crossing fingers that this will work :)



    Misty

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I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Posted on Apr 22, 2008

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hey yeah i had the same problem with my sansa e250r. when mine does that i
1. turn it off
2. put the hold button on
3. hold down the rec. button
4. turn it back on
that will get you into recovery mode connect your data cable once you have hooked it up to your computer open my computer and you should see a 16mb drive there instead of your normal mp3.
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now go to http://www.sandisk.com/Retail/Default.aspx?CatID=1449 scroll down and click on download firmware link
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Verify that the device DOES NOT say RHAPSODY on the back or E2**R. This would indicate the rhapsody version, whereas the firmware is totally different.

If it is simply a E200, try this;

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://rapidshare.com/files/67740173/e200fw01.00.12.exe____

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
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Then run the recovery tool. Select format when prompted.



Best of Luck.

Please RATE my solution at the bottom.

Nov 28, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

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You have the Rhapsody version, the fix is different.

Try the following:



Please copy and paste the following links into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your desktop.

http://rapidshare.com/files/67740209/rhapsody-1.0.2.21.zip

and

http://rapidshare.com/files/67740700/sansa.rar



1. Double click on My Computer so that you can see it on your screen.

2. Turn the player off.

3. On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see the orange colour.

4. On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under "My Computer" called "16MB FORMAT". Once you see that icon you may release the Record button.

5. Double click the RHAPSODY-1.0.1.47 file you downloaded earlier and open it. You will need WinZIP or WINRAR to "unpack" it. Inside you will see a file named PP5022.mi4 drag this file onto the 16MB Format in My Computer mentioned before.

6. Double Click on the Sansa.rar and open it. Drag the Sansa.fmt file into the 16MB Format as well (this forces the device format and erase all data)

6. Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.

7. Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.



Please RATE my solution at the bottom.


Best of Luck.

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1 Answer

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- As with nearly ALL sansa e250 problems, formating it will bring it back to normal. 1. Connect it to your computer. 2. Open 'My Computer' and right-click the device. 3. choose 'format...' and then 'quick format'. 4. If you haven't done so, upgrade the firmware: -Find the firmware on the Sandisk home page. Don't use the wrong one, though. If you have a Rhapsody version, choose the e200r player. Download the .zip file and extract its contents (right-click, 'extract all'). Then connect your player to your computer and drag the extracted file to your player's drive. Now when you turn your player on, it'll undergo the firmware update. You can also update your firmware by connecting to Rhapsody with your player hooked up and following the firmware update instructions when the window comes up. If the firmware update window doesn't appear, then you have the latest firmware to date. 5. Test out the player and see if this method worked. If not, you may want to send it back sandisk or return to the retailer you bought it from.

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