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Copies and incomming faxes are blank - Brother IntelliFAX 5750e Laser Fax

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Take your drum unit out and inspect. It just might be out of toner. Look at the silver pins that contact the drum unit.

Posted on Sep 30, 2008


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When sending a fax to someone the copy they receive has a white line through it. Our fax transmittal report also shows the white line through it. I've cleaned the glass above the scanner unit, blew through...

This is an indication that you still have something on the scan glass. Most likely some white out from an original or something. You can test for this by making a copy. If the white like is present but your incoming faxes are ok then it is in the scanner. You are going to have to look at this section very closely. Pay attention to which way your documents are scanned, is face up or face down. This will tell you which side (top or bottom) the strip glass is on. Sometimes it is stuck to this glass pretty good.
Again tho if you incoming faxes are ok, and you run a copy with a thin blank line then it is in the scanner assembly.

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Incoming faxes are blank outgoing faxes work ok. toner has been changed

Hello sir; Try to make a copy, if copy is OK then replace a new phone cord .if copy not OK still blank, that's means high voltage supply board have problem.

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Have you tried a new toner cartridge?

Did you pull the plastic tape on the cartridge?

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1st. Print a report. If the blank stripes are still there, you must remove the drum and t6oner combination and clean the laser glass located on the bottom of the machine.
If the blank stripes do not appear, then the fault is on the scanner of the sending fax machine.

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press setup on printer select preferences and select default tray as 2 and try making copy and also check while receiving fax and also follow this link

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