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No ice saved

I have kitchenaid superba ice machine, that makes ice, but the ice melts as soon as it has been cut into cubes. will not save the ice. MODEL KU1S15NRHB6

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Your problem is slow production. this unit does not refrigerate the ice. the bin is but an insulated storage device so the ice is constantly melting away. the output should be somewhere around 50 lbs in 24 hours which is more than the capacity of the bin so it should fill up and shut down on a full bin within that period. unless of course it is on your back deck facing west in july! these machines are very finicky. many different things will affect production make sure you do the system clean trip at least every 6 months more often if you use alot of ice. also check the condensor coil every 90 days and vac it off if dusty. it is located at the front of the machine behind that panel at the bottom 4 1/4 inch cap screws to remove it it is tricky to get off and on because of the lower hinge but you can do it. many other things can slow down production.

Posted on Apr 23, 2008

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If it's makes a good slab of ice the only reason it would melt would be a drain blockage holding water in the bottom of the unit or the water pan overflowing into the bin when it fills up. If you check the slab when it falls on the cutter and see a hollow looking spot in the middle you may have an evapoator leak. Yhis would require a service tech to repair.

Posted on Apr 23, 2008

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