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My brand new refrigerator is locked when it is in the unlocked position. I leave it unlocked at all times, but unpredictably when I try to open it, I am locked out. I then lock it (feel the snap of the button)[it was in the unlock position] and unlock it (feel the snap of the button)and wait a few second. That does not always work and the procedure is time consuming. Locked should be locked and unlocked should be unlocked on a brand new appliance.

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Sorry, you have a defective switch, or logic board. Luckily, the fridge should be under warranty.

Posted on Apr 22, 2008

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