Question about Dell Photo 964 All-In-One InkJet Printer
The Dell Photo All in One Printer 966 was working with our Dell desk top and Dell laptop computer just fine, then it started saying that it couldn't communicate with the printer even though it was working before. Said it couldn't recognize the USB port. We tried using all the different USB ports and even buying another printer cable. I uninstalled the printer and re installed the printer again with the disk. Turned everything off and rebooted the computer but still didn't work. This printer is 3 years old. Sometimes the printer will start working but now no matter what we do it doesn't seem to want to work now. It's a nice printer and I wonder if it's worth trying to find a repair shop to fix it.
Couple of things to consider and try,,,have you tried another USB device in the computer, like a flash drive? If it can read the flash drive ok then the problem is not the USB port. Try using a different USB cable for the printer. Make sure your computer is up to date with the most current drivers. To me it sounds like a bad printer cable. Another thing to try is having the printer attached and when the error message comes up try wiggling the cable to see if communication is restored. If so then chances are that the printer cable is bad. Hope this helps.
Posted on Jul 23, 2010
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Posted on Jan 02, 2017
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