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My system (Sony VIAO running VISTA) will not recgonize my external harddrive (MyBook 500gb). Per the instructions it is supposed to be automatically recgonized upon startup/plugging in the usb.

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Vista operating system is built to be security conscious about what they must accept or deny.But in any case,
1.check to make sure that the usb cable use for the connection is healthy.

2. Test the device with a different pc or laptop to be sure the fault is not from the device.

3.make sure that the usb port is enabled if not access your setup utility to do so

Posted on Apr 22, 2008

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Posted on Jan 02, 2017

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WD500H1U-00 Western Digital 500GB MY BOOK external hard drive does not turn on power. There are two cables, one goes from external hard drive to computer and then another one is a power cable. It does not...


Believe it or not, unplug the AC adapter (Power Adapter) from the surge protector, and plug it directly into the wall socket.
Try this first.

1) I believe the power adapter is rated at 12 Volts DC, and 2 Amps, for the output voltage, and amperage.
(12 Volts times 2 Amps = 24 Watts.
12V X 2A = 24W)

Use a multimeter, and test the voltage coming out.
You can buy an economical multimeter for around $8 to $12. A lot of stores carry them. An auto parts store is but one place.

The plug end that plugs into the laptop, is cylindrical in shape, and has a hole in the center.

This is DC voltage you are testing.
The metal center of the plug is Positive. The outside shield surrounding the plug is Negative.

The Function Knob should be turned to DC Voltage.
(If it is a symbol, it will be a dotted line above a solid line.
NOT a curved line on a dotted line. This is for AC voltage)

If there is more than one scale, set the Function Knob to DC voltage 0-50 Volts.

The Red probe lead of the multimeter is the Positive lead.
The Black probe lead of the multimeter is the Negative lead.

AC adapter plugged into power, the Positive probe lead is inserted into the center of the plug.
Be SURE it doesn't touch the outside metal shell at any time.

The Negative probe lead is touched to the outside metal shell.

See if the voltage reads 12 Volts.

AC adapter (Power Adapter) checks out OK?
Suggest there is a problem with the small circuit board inside the MyBook.

Inside the MyBook WD500H1U-00 is an ordinary harddrive.
It is a desktop sized harddrive. 3.5 inches across in width.
(3 and a half inches, or 8.9cm)

It is a SATA harddrive.

http://www.youtube.com/watch?v=6FlySnyJ0CQ

Inside that plastic MyBook case is also a small circuit board. An interface circuit board.

The harddrive plugs into the interface circuit board directly, or there is a cable, or cables, that plug into the harddrive from the interface circuit board.

It is this interface circuit board that goes bad most of the time.

You can remove the harddrive out of the MyBook case, and put it inside a desktop computer that uses SATA harddrives, as a Slave drive.
Retrieve your information, and burn to disk/s, or flash drive/s.

{DO NOT move any jumpers on the back of a SATA harddrive. These are for the factory ONLY}

Or you can buy an adapter that the harddrive plugs into, and it has a USB cable.

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=2583340&CatId=3770

Or you can put it into a 3.5 SATA external enclosure, and use it as an external harddrive again.

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=2145406&CatId=2780


For additional questions please post in a Comment.

Regards,
joecoolvette

Oct 03, 2011 | Computers & Internet

1 Answer

How to make my 500 mybook compatible with windows vista


Hello,

Normally by default, these external storage devices are pre-configured to work with Windows XP, Windows Vista, and Windows 7. If you are having troubles making it work with Windows Vista, try to reformat the device with NTFS formatting and it should run smoothly.

Cheers!

Apr 08, 2011 | Western Digital 500GB My Book World...

1 Answer

I have an X500 and it contains backups of my main XP desktop machine and a Vista laptop. I have a new laptop running Windows 7. The external drive does not appear when plugged in. Lights are on but no one...


First make sure usb cable connected to harddrive is working fine. try it in different usb ports. Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers. then check. Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} And remove upper filter and lower filter.Then restart computer then check. Also locate the below key and make sure it's value is 3 not 4. HKLM\system\currentcontrolset\services\usbstor make sure start value is 3 not 4. Let me know if you need further assistance. Thanks for using FixYa

Jan 15, 2011 | Hitachi 500GB External USB 2.0 Hard Drive

1 Answer

My sata external usb western digital 320 gb drive only shows up as an unknown USB device. Is there any way to get my computer to recognize it. I have a laptop using windows xp. Ive tried unplugging...


First make sure usb cable connected to harddrive is working fine.
try it in different usb ports.
Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers.
then check.
Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11­CE-BFC1-08002BE10318}
And remove upper filter and lower filter.Then restart computer then check.
If your harddrive still not recognized then you need to repair your harddrive.Try your harddrive in different computer if it is not recognized on another computer then your harddrive has internal issue.

Let me know if you need further assistance.
Thanks for using FixYa

Jun 25, 2010 | Western Digital 320GB MyBook External USB...

1 Answer

Why won't my computer recognize my removable device


First make sure usb cable connected to harddrive is working fine.
try it in different usb ports.
Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers.
then check.
Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11­CE-BFC1-08002BE10318}
And remove upper filter and lower filter.Then restart computer then check.
If your harddrive still not recognized then you need to repair your harddrive.Try your harddrive in different computer if it is not recognized on another computer then your harddrive has internal issue.

Let me know if you need further assistance.
Thanks for using FixYa

May 19, 2010 | Maxtor OneTouch 4 500GB External USB 2.0...

2 Answers

I got anew computer with windows 7 and I would like to use my wd mybook 500gb how do i get this to work my book is compatillite with windows vista/xp/2000


External Hard drives are not designed to an operating system version, they will work with any windows system. The only difference is between MAC and windows.

Remember windows 7 is designed for people who don't know anything about computers, so they can just use it without knowing anything.

So windows 7 will work with anything more then vista will.

Don't worry it will work fine with win 7.


Feb 14, 2010 | Western Digital 500GB My Book World...

1 Answer

221 GB Free on MyBook - Error states not enough space for backup


It may be due to the file system.  If formated as FAT32 files larger than 4gb may not transfer.  Try reformatting as NTFS to fix the problem.

Sep 21, 2008 | Western Digital 250GB MyBook External USB...

1 Answer

External HD not starting properly


my 500 gig mybook is clicking and not showing up at all, I am going to serioulsy lose my mind WTF!!!!

Sep 13, 2008 | Western Digital 320GB MyBook External USB...

1 Answer

Acomdata external harddrive is not recognize on vista


I had a similar issue with windows 2008 and windows 7. the drive lost all its info and had to be reinitialized under both of those O.S.'s..
You can try that as long as it doesn't have any data you need.. Once you do that the drive will work and you can start using it. The file system under vista and above is slightly different than xp.

Sep 12, 2008 | Acomdata 500GB External Firewire HD 500 GB...

1 Answer

I recently purchased a Dell XPS 420 Desktop computer, running Vista, from Dell, including a WD 500GB MyBook external hard drive. The power button did not function from the get-go, but I was able to copy...


Unfortunately if there is no driver for Vista, then your out of luck. Since Vista is a widely used OS and getting bigger, then the MyBook manufactures must create a Vista driver soon or they will be in danger of going out of business. Just wait and periodically check the MyBook website for new drivers.

Feb 11, 2008 | Computers & Internet

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