Question about Tomtom GO 920 GPS Receiver

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I have a tom tom go 920 when i turn it on all i get is the tom tom sign i have replaced the battery but still not working at all is there some where i can send it to to get it fixed?. I live in Vancouver Islans canada.....bernie

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Call customer service with the unit plugged in to the cradle. They can walk you through some updates and if necessary reformat the unit. If that doesn't work and it's out of warranty then you're screwed. They have a software glitch and if reformatting doesn't work and it's out of warranty then they suggest you throw the unit away and buy another. Trust me, I won't buy another TomTom.

Posted on Aug 31, 2010

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Posted on Jan 02, 2017

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1 Answer

How to change battery for my remote for my tom tom go 920


The battery is "hard wired in and it takes special tools to open the GPS and replace it. In short it must go back to Tomtom for service and battery replacements.

Feb 19, 2012 | Tomtom GO 920 GPS Receiver

2 Answers

My Tom Tom 920 will not stay on the map screen for more than a few seconds.


Its sounds like a problem with the screen then. If it is still under warranty, return it

Feb 13, 2010 | Tomtom GO 920 GPS Receiver

1 Answer

My tom tom go920 wont hold a charge. from the car or cpu


Try recharging the battery in the car, and also at home with the USB cable.
If you see that it does not hold charge in both case, then you may conclude that the battery is defective. You should compare the TomTom claims with the actual result.

If battery is defective, you should be able tp replace it. Go to the TomTom onlibe store.

Jan 24, 2010 | Tomtom GO 920 GPS Receiver

1 Answer

I need to replace the battery in my 920 T how do I open the unit up? I have taken out the two screws.


found a site on the internet with detailed instructions. The internet is really buzzing with people who are really upset with Tom Tom for not supporting their customers!!

Oct 02, 2009 | Tomtom GO 920 GPS Receiver

1 Answer

My tom tom 920 keeps shuting down every 2 mins.it then give me 10 seconds to yes or no


If the battery is flat or dead it will never go on until you either charge the battery or change it. Batteries have a life of 2-3 years if used correctly.
That is charged using an AC source and definitely not starting the engine while the unit is plugged in.

1. Ensure that the battery is fully charged.

2. Try with different battery to determine whether the issue is with the battery or with the GPS device.

Hope this will help you.

Good Luck!!!!!!!!!!

Sep 28, 2009 | Tomtom GO 920 GPS Receiver

2 Answers

Tomtom only charges on fast charger base. Why?


if it is not charging in the car then the socket in the car is dead, blown fuse or defective socket..

Aug 09, 2009 | Tomtom GO 920 GPS Receiver

1 Answer

Tom tom 920 stays on!!!


sounds like a problem with the firmware try upgrading it, resetting the Firmware or wiping it out then reinstalling the software on it

Aug 10, 2008 | Tomtom GO 910

1 Answer

How to put batteries in


Uh... dude, it has a built in lithium rechargable battery. If you have batteries in your box they are for the remote control....
Be warned the life of the internal battery is not very long so plan on using the car charger/power supply alot.

Apr 15, 2008 | GPS

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