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The computer turns on but will not boot up. The screen just turns gray.

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Hi There,

On most laptops, when the screen appears gray, it usually means the LCD panel has failed. There's an easy way to make sure. Find a friend with a regular PC Desktop with an external monitor. Hook your laptop up to the external monitor and turn it on. If you can see your laptops normal bootup process and all else seems normal visually on the big monitor, you just need to replace your LCD.

If this does not occurr as I describe above, please repost for us saying that you tried my suggestion and were unsuccessful. We could then go further with what the problem might be. Be sure that you use the fn key + whatever key in theF key row looks like a small monitor or display picture is on it when you try the external monitor. That tells your laptop to transfer its display to that monitor.

And do me a favor, please don't click on the thumbs down button if this doesn't work. Remember, I'm trying to help you.

Posted on Jul 22, 2010


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