Question about Canon LaserCLASS 3170 All-In-One Printer

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Supply Rec. Paper message keeps flashing even though paper trays are full

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  • dgarcia45 Jul 23, 2010

    Supply Rec. Paper message keeps flashing even though trays are full

  • dgarcia45 Jul 23, 2010

    I Appreciate the help, Thanks

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2 Answers

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  • Master
  • 722 Answers

Hello there,

Unplug the printer, and wait about 1-2 minutes. Plug the printer back in. Wait until it is finished resetting itself. If the paper light is still flashing, the sensor inside may need to be adjusted, as it may not be detecting the paper.

Also, make sure there is no paper jammed up in the rollers inside. Even the smallest piece may cause this light to stay on.

Also, make sure there is not too much paper that it would no be able to feed the paper through in an attempt to print a document or photo etc.

Please let me know if you need further assistance.

carsandcomps,

Guru, Premium Expert @ Fixya.com

Posted on Jul 23, 2010

  • Brandon Bruce
    Brandon Bruce Jul 25, 2010

    More simply, it could be dusty inside as well - try blowing it out with a hair dryer (cold air) or with an aircan. Just trying to think of what else would cause this if the tray's are full.



    carsandcomps,



    Guru, Premium Expert @ Fixya.com

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  • Canon Master
  • 6,826 Answers

I couldn't download a manual for your 3170 laserclass all in one printer but the brochure is available.

Also, troubleshooting didn't have your specific problem.

I think that if you look inside where the paper tray goes, there is either a lever that senses when there is paper, or a photo eye that senses when there is paper in the tray.

I would try asking tech support at Canon what they think is causing this paper empty error.

http://www.usa.canon.com/cusa/office?pageKeyCode=contactUsLanding

Posted on Jul 22, 2010

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