Question about Kenmore HE2 Plus Front Load Washer
Washer stops and flashes F 21
"F21" is a Long Drain error. This is usually an indication that you may have an obstruction somewhere in the drainage system. Most commonly, this is an indication something is lodged in the drain pump or the inlet line running from the wash tub to the pump. There is a white screw off cap on the drain pump that you can remove to inspect the pump impeller and clean. The following link explains:
Included is a follow-on link that explains how to check the drain pump to clean. On some model washers there is no screw off cap on the pump and you will have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Removing the inlet hose for inpsection is recommended on all these washers just to ensure there isn't anything lodged in the line. Debris and small articles of clothing such as socks or under garments can become lodged in this area as well causing the drain cycle to fail.
NOTE: A "SUD" error code can also often occur in conjunction with the "F21" error code. This is due to air being detected in the drainage system, which can occur if the pump is not running, or if you have an obstruction BEFORE the pump. You need to remove the inlet hose from the pump to ensure it is also not blocked. Correct your drainage system fault, and the SUD error (if displayed) should go away.
NOTE: If these preliminary measures do not correct your problem, you may have to replace the drain pump. It does not take much to damage the pump impeller or motor. Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and can't pump at the required volume, the error code will continue to appear until the pump is replaced. If the pump requires replacement, the following link explains how:
These are very simple repairs that you can perform yourself without the assistance of a repairman.
If the washer door remains locked and you still cannot open it, there is a manual release you can use to retrieve items left in the wash tub. The following link explains:
If the wash tub is full of water, you may want to use a wet/dry shop vac to pull a vacuum on the drain line and drain the wash tub. This will minimize any potential mess you may have to clean up.
FYI: For future reference, the error codes are not listed in the owner's manual. For an explanation of all the error codes, each one of these washers comes with a technical data sheet inside.
To access, you will need to remove the lower toe panel under the door. The access screws are located under the bottom front edge of the panel. You may have to prop the two front feet of the washer up for better access ( a 2x4 works well for this). With the screws removed, the panel should drop down, then come off. If the tech sheet isn't directly behind the panel, it will be affixed to one of the interior cabinet walls.
The tech sheet lists all error code definitions, troubleshooting data, diagnostics procedures and wiring diagrams. I mention the tech sheet because you may need it to troubleshoot this error code.
Read through the information provided and if you have questions, please post back and let me know. I hope you find this information helpful.
Posted on Jul 23, 2010
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Posted on Jan 02, 2017
SOURCE: My Washer flashes F 21
Your filter is probably clogged. Unplug the washer and remove the lower front panel (three hex screws). You may need to tip the washer back to do this - be sure to have someone hold the washer while you work. The filter is about 3 inches in diameter and unscrews from an assembly just to the left of the pump, which is on the right side of the washer. It is hard to turn, but with a little muscle it will unscrew. Be prepared for water to gush out. It can be a lot or a little depending on how much water is left in the tub. Once unscrewed, clean out all the junk that has accumulated in it. Make sure the the pump rotated freely and doesn't have any obstructions. Then screw the filter back in and put the panel back on. Assuming you found a lot of junk inthe filter, this should solve your problem. Good luck.
Posted on Mar 22, 2009
SOURCE: error code F 21? washer stops
The error code F21 means LONG DRAIN
If the drain time exceeds 8 minutes the water valves turn off.
NOTES: After 4 minutes the “Sd” error will be displayed, and then 4 minutes later the “F/21” error code will be displayed. Press PAUSE/CANCEL two times to clear the display.
1. Check the drain hose and make sure it is not plugged or kinked.
2. Unplug washer or disconnect power.
3. Check the electrical connections at the pump and make sure the pump is running.
4. Check the drain pump filter for foreign objects.
5. Plug in washer or reconnect power.
6. If the above does not correct the problem, go to step 7.
7. Unplug washer or disconnect power.
8. Replace the pump.
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Posted on May 04, 2009
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