Question about HP Deskjet D4360 InkJet Printer

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Wont print reads paper empty when there is paper in tray even after I reset HP printer D4360 have re-installed CD also

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These machines can be a little finiky when replacing the paper in them try to take some of the paper off of the pile then take the paper your going to load and stand it on end and tap it like you would a deck of cards then turn it side ways and do the same. Once you do this reinsert paper and gently move paper back and forth into the feeding tray then try again, it has to make it to the paper feeder sensor to work then try again if it does not work let me know and I will try to help you some more on trouble shooting. You can also go to http//www.hp.com insert your model number and search paper feed problems and it will give you step by step instructions to sovle your problems. Thanks for using fix-ya.

Posted on Jul 22, 2010

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1 Answer

Printer does not print even after driver was reinstalled. Followed instructions, computer recognizes hardware during driver installation, installed fine but when trying to print anything it does nothing....


Hi there,
You have to change the USB cable of your printer, and it will solve your problem,
On the computer side, you have to check the properties of the printer, (Ports) it should be USB001 Go to printers , Select HP D4360>Properties>Ports if you still find any problem, Remove the whole software from the computer, disconnect the printer, restart your laptop and when the windows boots it should find the printer>click cancel and run the setup again, follow the on-screen instruction you will be able to install printer properly Make sure you don't have printer installed already (HP D4360 only),
If you require more assistance, feel free to reply to this post,
Regards, BA

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1 Answer

Reading no paper paper tray is full


Instructions
  1. Check the display for an error message. If the display reads "Clearing paper from printer," the engine has detected a jam and is attempting to eject the jammed pages automatically. These pages will often be blank.
  2. Check the display for "Performing PRINT/STOP TEST" or "Performing SERVICE TEST." Either of these messages indicates that the printer is going through a test procedure that may eject blank pages.
  3. Reduce the amount of paper in the input tray if the printer is feeding multiple blank sheets at a time. The printer will pull extra pages through if the input tray is overfilled.
  4. Replace the paper in the input tray with the correct size if needed. If the 4600 printer detects the paper as an incorrect size for the print job, it may eject the paper without printing anything on it.
  5. Replace the ink cartridges if certain colors are blank on the page. Replace the black cartridge if printing a black text document that is coming out blank. The printer may attempt to print even if the ink level is low or empty, but will unable to print anything on the page, causing it to come out blank.
  6. Remove the sealing tape from newly installed cartridges. The tape covers the print heads and should be removed before installing the cartridges. If the tape is left on, it will prevent ink from getting on the pages as they print.
  7. Press the "Check mark" button on the control panel to enter the printer menu. Run a diagnostic so the printer can attempt to determine the cause of the blank pages printing. Press the up or down arrow to select "Diagnostics." Press the "Check mark" button. Press the "Down" arrow to highlight "PQ Troubleshooting." Press the "Check mark" button. The printer runs a diagnostic and returns to a ready state when done.

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You'll have to change the paper TYPE of tray 3 to a different type as in tray 2.

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Are you using Window 7 64 bit or 32 bit? Re-install drivers appropriate for that version of your operating system. Also look at the "Paper Handling" section in the printer menu. Be sure both trays are set for "Plain" paper.

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check the paper type and the paper size from the printer menu, if it is ok then you will try to check the paper sensor on tray 2

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The printer does not print. It feeds paper and


Visit HP support for this problem (XP):

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01853840&tmp_task=solveCategory&lc=en&dlc=en&cc=ca&lang=en&product=443024

If you have Vista, change query to read "Printer prints blank sheets of paper" > Choose Vista instead of XP

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If you have an adjustable paper tray, make sure that the tray is set for the right size paper. Also, you may have some type of sensor in or around the printer tray that tells the computer when the paper tray is empty. Sometimes these sensors get stuck and you have to free them up (very gentley).

Hope that helps - Ghost

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