Question about Western Digital My Book Essential Edition WDG1U7500 - Hard drive - 750 GB - external - Hi-Speed USB

1 Answer

PC will not recognize the WD 750 drive. It shows in the device manager, it is detected with WD Lifeguard, but will not run any test, all fail. It is not detected by compmgmt.msc. It is over 1-year old and problem occurred when son swapped from PC to X-box for the hundreth time.

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  • rickbowe Jul 22, 2010

    I understand there is software like Partition Doctor where you may not have to reformat(loose data). Have you heard of that?

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Most likely the drive is failing because it is in X-box format instead of a recognized PC format. Your most likely going to have to Partition the drive again and reformat it using a standard format.

Posted on Jul 22, 2010

  • James Young Jul 22, 2010

    Partition Magic, Dr PC, and half a dozen others are on the market and they work about have the time. Partition Magic works best and is the most dependable version I have used. Once you re partition the hard drive you will have to re format the new partition so it can be used.

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1 Answer

My hard drive stop data transfer for a few seconds and then strats it again - drives me crazy when listening to music from the drive


Copy one of the "music" files from the W.D. to your 'C:' drive.
Then, "play" that copy of it. If it stop/starts/stutters, it's your computer, not your W.D. device, that is the problem.

Otherwise, you have a problem with your W.D. device.

See: http://support.wdc.com/product/downloaddetail.asp?swid=119&wdc_lang=en

and "Download the Data Lifeguard Tools software (Acronis True Image WD Edition and user manual and the WD diagnostic tool)".

Run that WD Diagnostic Tool, to "test" your W.D. drive.
If it "fails" the test, then exercise the warranty to get W.D. to replace the drive.

If the warranty has expired, W.D. has a "Customer Loyalty" program;
buy a new W.D. drive through the W.D. web-site, at a discount.

Or, open the case, remove the disk-drive, and buy a replacement, compatible, disk-drive, and "transplant" it into your case, to revive your external storage device.

Dec 04, 2010 | Western Digital My Book Essential 1TB...

1 Answer

I have a WD 750 GB External USB drive which has worked flawlessly. However, now when I plug it into a usb port, the computer does not detect it and it does not show up under "computer". I've...


This is not a driver issue. Im assuming this is a passport. There could be a problem with the enclosure, however if it is a passport removing it from the enclosure will do you no good. More than likely there is a problem with the drive, possibly in the firm wear or a module. Either way it appears to be a hardware issue with the drive not your computer. USB plug and play should recognize it automatically without the need for drivers, especially if your device manager is recognizing it properly then the driver is not the issue.

Nov 11, 2010 | Western Digital Accusys ACS-7500 IDE...

2 Answers

WD 5GB nternal EIDE drive is detected by BIOS but not by Win XP.


New drives are not usually formatted, so the drive will not show up in the drive list when My Computer is opened. As this may be the case, the drive will need to be initialize and formatted.

To do this make sure you have administrative rights and locate your My Computer icon which is located in the Start menu or on the desktop. Right click on the My Computer icon then select "Manage" and click on it.

You will be presented with the Computer Management console. Locate and click on "Disk Management" under the Storage part of the management tree.

Many times when this is opened, the system will present you with a wizard to initialize and format the drive. If this is the case then follow the wizard to complete the task.

If this did not happen, look at the list of drives in the list. If the computer recognizes the drive it will appear without at drive letter next to it. If this is the case a right click on the drive with out a letter will allow you to initialize and format the drive.

If the drive does not appear here, then over to the far left in the Computer Management console, find and click on "Device Manager"

Once the device manager is open a tree with all the recognized devices will be displayed. Click on the + sign next to Disk Drives. If the drive is not listed here then the computer does not see it.

If this is the case highlight and click the computer at the top of the Device manager that has the name of your computer. Now right click the computer icon and select the only option witch is "Scan for Change". The computer will look for devices for a moment or two. When complete see if the drive is now listed under Disk Drives in the device tree. If so follow the steps above to initlize the drive and format it in the Disk Management part of the console.

If the drive did not show up, shut the machine down and check the connections to the disk drive.

Also make sure the drive is properly jumped. Most Western Digital Drives have a jumper diagram printed on the label. Set the drive up for single drive or cable select.

After restarting the machine, enter into the BIOS to make sure the machine is in fact seeing the drive. On a Dell Dimension this can be done on restart by pushing the F2 key. This must be done quickly right after start up.

Once in the BIOS use the arrow keys to navigate. Locate the section for hard drives and verify the machine is in fact seeing it. It may be that the secondary IDE channel has been disabled. Make sure it is enabled. Also make sure the drive detection is set to auto if the option is available. Once complete make sure to save changes to the BIOS. When complete the system will be restarted. Allow the system to boot Windows. It may recognize the device now and prompt with the wizard.

If not use the steps above to check the Disk Management under the Computer Management console to see if it is there.

If the drive is still not there try testing it in a different machine or seek professional services to rectify the issue.

Feb 02, 2010 | Dell Dimension 2400 PC Desktop

1 Answer

I have a external hard drive and i was using it tonight and all of a sudden it just stopped working


Hi,

First thing you need to do is to determin if the drive is working or not.

Either the drive itself failed or you did not stop your external hard drive safely in your PC or Macintosh before unplugging either the power or data cable.
1: Determine if the drive itself has failed
For purposes of testing, connect the power adapter directly to the wall. If you do not hear or feel the drive spin up when you connect the power, the drive will need to be replaced. If the drive spins up, but nothing shows up in My Computer or in Disk Management, change the USB cable and connect the new one to another port on your Computer. If it still doesn't show up in Disk Management, try the drive on another PC to see if it shows up on that computer. If that computer still does not detect the drive by showing you the system tray icon or by listing the drive in the Device Manager after you plug in the drive, the drive is bad and needs to be replaced.
If you require data recovery services on your failed drive, here's a list of authorized preferred data recovery partners
If you find that you do need to replace your drive, here's a link to WD to replace it.How can I replace a product under warranty?


2: Determine if the drive can be used again
If the computer does detect the drive, you can test the drive by using WD's Windows Data Lifeguard Diagnostics. For more information on how to use the software to test the drive, Click here: How to test a drive for problems using Windows Data Lifeguard Diagnostics
Now If the software reports an error for the drive, you will need to look up what it means here: Data Lifeguard Tools 11 Error Codes .
If the software shows no errors for the drive, and you do not wish to send the drive for data recovery, you can partition and format the drive so you can use it again. For step by step information on how to format the drive click below:
IMPORTANT: To avoid corrupting or losing the data on your external hard drive you should always shut down the drive correctly before you disconnect the data cable from the drive or computer, or the power connection from the drive or the wall outlet.


I hope this helps and Good Luck!


Mark

Jan 03, 2009 | Western Digital My Book Essential Edition...

1 Answer

My WD Mybook Home edition is not recognized on my computer and the front light keeps flashing


Hi bosco3rd401,

Hi,

First Go to this link. Where they will explain the differences of the meanings of the flashing lights. There are so many variables, that it would be to difficult to figure out unless I was actually working on the disk itself. But the page is very easy to understand, and hopefully you'll find what I did, was all I need to do was to power down and up again.

Then, if that doesn't solve the problem, then you have to determine if the drive is working or not.
Either the drive itself failed or you did not stop your external hard drive safely in your PC or Macintosh before unplugging either the power or data cable.
1: Determine if the drive itself has failed
For purposes of testing, connect the power adapter directly to the wall. If you do not hear or feel the drive spin up when you connect the power, the drive will need to be replaced. If the drive spins up, but nothing shows up in My Computer or in Disk Management, change the USB cable and connect the new one to another port on your Computer. If it still doesn't show up in Disk Management, try the drive on another PC to see if it shows up on that computer. If that computer still does not detect the drive by showing you the system tray icon or by listing the drive in the Device Manager after you plug in the drive, the drive is bad and needs to be replaced.
If you require data recovery services on your failed drive, here's a list of authorized preferred data recovery partners
If you find that you do need to replace your drive, here's a link to WD to replace it.How can I replace a product under warranty?
2: Determine if the drive can be used again
If the computer does detect the drive, you can test the drive by using WD's Windows Data Lifeguard Diagnostics. For more information on how to use the software to test the drive, Click here: How to test a drive for problems using Windows Data Lifeguard Diagnostics
Now If the software reports an error for the drive, you will need to look up what it means here: Data Lifeguard Tools 11 Error Codes .
If the software shows no errors for the drive, and you do not wish to send the drive for data recovery, you can partition and format the drive so you can use it again. For step by step information on how to format the drive click below:
How to partition and format your hard drive (from unused space) for use in Windows XP or Server 2003
IMPORTANT: To avoid corrupting or losing the data on your external hard drive you should always shut down the drive correctly before you disconnect the data cable from the drive or computer, or the power connection from the drive or the wall outlet.


I hope this helps and Good Luck!

Mark


Jan 03, 2009 | Western Digital My Book Essential Edition...

1 Answer

320 g book


Hi shadowcar1,

Hi bosco3rd401,

Hi,

First Go to this link. Where they will explain the differences of the meanings of the flashing lights. There are so many variables, that it would be to difficult to figure out unless I was actually working on the disk itself. But the page is very easy to understand, and hopefully you'll find what I did, was all I need to do was to power down and up again.

Then, if that doesn't solve the problem, then you have to determine if the drive is working or not.
Either the drive itself failed or you did not stop your external hard drive safely in your PC or Macintosh before unplugging either the power or data cable.
1: Determine if the drive itself has failed
For purposes of testing, connect the power adapter directly to the wall. If you do not hear or feel the drive spin up when you connect the power, the drive will need to be replaced. If the drive spins up, but nothing shows up in My Computer or in Disk Management, change the USB cable and connect the new one to another port on your Computer. If it still doesn't show up in Disk Management, try the drive on another PC to see if it shows up on that computer. If that computer still does not detect the drive by showing you the system tray icon or by listing the drive in the Device Manager after you plug in the drive, the drive is bad and needs to be replaced.
If you require data recovery services on your failed drive, here's a list of authorized preferred data recovery partners
If you find that you do need to replace your drive, here's a link to WD to replace it.How can I replace a product under warranty?
2: Determine if the drive can be used again
If the computer does detect the drive, you can test the drive by using WD's Windows Data Lifeguard Diagnostics. For more information on how to use the software to test the drive, Click here: How to test a drive for problems using Windows Data Lifeguard Diagnostics
Now If the software reports an error for the drive, you will need to look up what it means here: Data Lifeguard Tools 11 Error Codes .
If the software shows no errors for the drive, and you do not wish to send the drive for data recovery, you can partition and format the drive so you can use it again. For step by step information on how to format the drive click below:
How to partition and format your hard drive (from unused space) for use in Windows XP or Server 2003
IMPORTANT: To avoid corrupting or losing the data on your external hard drive you should always shut down the drive correctly before you disconnect the data cable from the drive or computer, or the power connection from the drive or the wall outlet.


I hope this helps and Good Luck!

Mark

Dec 31, 2008 | Western Digital My Book Essential Edition...

1 Answer

My Book Premium ES Edition 500GB Dual Lights


Hi huix0018,

First thing you need to do is to determin if the drive is working or not.
Either the drive itself failed or it could be you did not stop your external hard drive safely in your PC or Macintosh before unplugging either the power or data cable.
1: Determine if the drive itself has failed
For purposes of testing, connect the power adapter directly to the wall. If you do not hear or feel the drive spin up when you connect the power, the drive will need to be replaced. If the drive spins up, but nothing shows up in My Computer or in Disk Management, change the USB cable and connect the new one to another port on your Computer. If it still doesn't show up in Disk Management, try the drive on another PC to see if it shows up on that computer. If that computer still does not detect the drive by showing you the system tray icon or by listing the drive in the Device Manager after you plug in the drive, the drive is bad and needs to be replaced.
If you require data recovery services on your failed drive, here's a list of authorized preferred data recovery partners
If you find that you do need to replace your drive, here's a link to WD to replace it.How can I replace a product under warranty?
2: Determine if the drive can be used again
If the computer does detect the drive, you can test the drive by using WD's Windows Data Lifeguard Diagnostics. For more information on how to use the software to test the drive, Click here: How to test a drive for problems using Windows Data Lifeguard Diagnostics
Now If the software reports an error for the drive, you will need to look up what it means here: Data Lifeguard Tools 11 Error Codes .
If the software shows no errors for the drive, and you do not wish to send the drive for data recovery, you can partition and format the drive so you can use it again. For step by step information on how to format the drive click below:
How to partition and format your hard drive (from unused space) for use in Windows XP or Server 2003
IMPORTANT: To avoid corrupting or losing the data on your external hard drive you should always shut down the drive correctly before you disconnect the data cable from the drive or computer, or the power connection from the drive or the wall outlet.


And Finally, Here is a link to get you the drives and utilities software for the Premium ES Edition. HERE!

I hope this helps and Good Luck!
Mark

Dec 10, 2008 | Western Digital My Book Premium ES...

3 Answers

Notebook does not recognize My Book / Western Digital hard drive


Hi,

Hi,Either the drive itself failed or you did not stop your external hard drive safely in your PC or Macintosh before unplugging either the power or data cable.

Solution 1: Determine if the drive itself has failed
For purposes of testing, connect the power adapter directly to the wall. If you do not hear or feel the drive spin up when you connect the power, the drive will need to be replaced. If the drive spins up, but nothing shows up in My Computer or in Disk Management, change the USB cable and connect the new one to another port on your Computer. If it still doesn't show up in Disk Management, try the drive on another PC to see if it shows up on that computer. If that computer still does not detect the drive by showing you the system tray icon or by listing the drive in the Device Manager after you plug in the drive, the drive is bad and needs to be replaced.
If you require data recovery services on your failed drive, here's a list of authorized preferred data recovery partners
If you find that you do need to replace your drive, see How can I replace a product under warranty?


Now!
Solution 2: Determine if the drive can be used again
If the computer does detect the drive, you can test the drive by using Windows Data Lifeguard Diagnostics. For more information on how to use the software to test the drive, please see How to test a drive for problems using Windows Data Lifeguard Diagnostics
If the software reports an error for the drive, please see Data Lifeguard Tools 11 Error Codes for a list of error codes and what they mean.

If the software shows no errors for the drive, and you do not wish to send the drive for data recovery, you can partition and format the drive so you can use it again.

For Windows XP please see How to partition and format your hard drive (from unused space) for use in Windows XP or Server 2003

IMPORTANT: To avoid corrupting or losing the data on your external hard drive you should always shut down the drive correctly before you disconnect the data cable from the drive or computer, or the power connection from the drive or the wall outlet.

Good Luck

Mark

Nov 23, 2008 | Western Digital My Book Essential Edition...

1 Answer

80 gb wd passport


Maybe it might be that the hard drive is dead , you can test if it works by connecting it to another computer or device (ps3) if it works (reads/writes) you might want to try this http://www.aeonity.com/trialerror .You can burn a live cd (Operating system on cd) and this might detect your drive if its a usb driver problem (used to  detect USB devices). 

Oct 08, 2008 | Western Digital My Book Essential Edition...

1 Answer

How do i make all the finals on my wd 500gig not read only so i can write to the folders


How this WD hard drive protects your data:Data Lifeguard™ is an exclusive set of data protection features, including shock protection, an environmental protection system and real-time embedded error detection and repair. WD's Data Lifeguard technology automatically finds, isolates, and repairs problems that may develop over the life of a hard drive.
Data Lifeguard Tools™ are software utilities designed for WD hard drives that work with the embedded Data Lifeguard features to make hard drive installation,diagnostics and repair both simple and worry-free. (Download Data Lifeguard Tools). So download the Data lifeguard tool and try it out

Dec 02, 2007 | Western Digital 500GB My Book World...

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