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My HP Photosmart D7360 will not print black, despite changing cartridge and performing print-head cleans

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  • Anonymous May 01, 2008

    will not print black, has new hp black ink in it still will not print black

  • Anonymous May 09, 2008

    Different printer same problem. The colour cartridge works fine but the black one doesn't print. It faded then nothing at all. It is not the driver as it does not scan using the black cartridge when you press the copy button. I've changed the cartridge so there is plenty of ink in it. The black cartridge does not work in any circumstances- printing from computer, scanning or test pages.

    ??????????????

  • tenfiret Jul 06, 2008

    My HP D7360 Photosmart printer just quit printing black. I put in two new black cartridges but still no black. Went through all of the troubleshooting procedures, still no black. This printer has only gone through three black cartridges since new. HP support is no good.

  • rpatapis Sep 01, 2008

    Have tried installing two new black ink cartridges, yet icon continues to show that cartridge is empty. Called HP and followed their suggestions. ie, turned off printer, disconnected, and re-started. Printer does not acknowledge that cartridge has ink.

  • elainesyn Sep 17, 2008

    My D7360 has exactly the same problem, after changing cartridges and trying all other solutions suggested it will not print black.

  • Anonymous Oct 18, 2008

    the problem I'm have its w/ the yellow Ink!!



    Put 3 new's and still showing empy messege!!



    somebody Know how to fix this problem???



    thank you

  • Anonymous Nov 10, 2008

    same problem here with yellow cartridge. tried three new ones and everything short of the 5 pound sledge. which reminds me its due for its maintance

  • fmlymtrs Nov 10, 2008

    I am having the same problem with the yellow- called HP support, and they suggested I upgrade! I am completely insulted.

  • rdebruyne Dec 01, 2008

    D7360 yellow ink cartridge changed three times, uninstalled and reinstalled drivers, etc. No luck. HP reliability??? I have C6180 the ink system went out just after warrenty.

  • Charlie Mc Dec 23, 2008

    Got the same problem and this machine is **** and after reading others problems I don't see any resolution short of the trash can. I'm going out to buy a new printer!!!!!!! Geezzzzz......

  • caljackson Dec 26, 2008

    I have the same exact problem - the fix I received from HP was:

    The most possible causes of this issue are:

    Ink sensor could be corroded and giving a false message.

    Hardware malfunction of the printer

    I would like you to go to the following web link and perform the steps once again to clean the ink cartridges and reset the printer:

    NOTE: You may find that some of the steps provided below have already been performed by you, in that case it is requested to try them once again for better diagnosis of the issue.

    http://h10025.www1.hp.com/ewfrf/wc/docum...

    NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.

    NOTE: Although the above web link is for "Missing or Damaged Ink cartridge", the same steps of resetting the printer and cleaning the cartridges are applicable for this issue also.

    ** The other interesting twist to this is that if I perform the head cleaning procedure, the yellow cartridge prints perfectly... then I get a message about there not being enough ink to ensure printer health!


  • Anonymous Apr 01, 2009

    Same problem with yellow ink!! HP will be happy to send me an upgrade! They will also be happy to charge me for it!!

  • 7272247 Apr 02, 2009

    Same problem. Will not print in black despite repeated chats with HP support and following their song & dance on cleaning carts, & changing out carts. I'm thinking that it will make a great artificial reef. Plus a reminder to buy anybody's but HP.

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I have the same problem. I just re-installed all ink cartridges into my printer from the first actual cartridges given to me with the printer and the black ink doesn't work. I contacted HP and they told me that I needed to change my black ink, after I already told them that I have tried 2 new ink cartridges in the system. I went out and bought another one thinking that this would fix the problem, and it didn't. I contacted HP again and I was told that it was the printer that was broken. The actual black ink section was faulty. Since it was a year and a month since I bought the product it was not under warranty, so nothing could be done but to buy another faulty piece of merchandise from HP. I could also service it, but that was never given a price tag. If you want my opinion don't purchase anything from HP again, I know I won't.

Posted on Aug 19, 2009

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I had the same problem with the yellow cartridge but not anymore :) I fixed the problem by pulling the printer cartridge sensors outward with a very small screwdriver.
Hope this helps

Posted on Feb 18, 2009

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