Question about HP LaserJet 3310mfp All-In-One Printer
There is a support document that says to do the following:
Perform the following steps to walk the scan assembly from the home base and resolve the issue.
Hope this helps you.
Posted on Jul 23, 2010
I will suggest you clean the glass of your HP scanner. Dirt can build up under the glass of the scanner and cause it to stop working properly. To clean under the glass, you will need to pry up the glass using a flat head screwdriver. You may need a Phillips screwdriver as well if a screw is in place at the back of the scanner's glass. Use glass cleaner and a dry cloth to wipe away any dust and debris. Re-install the glass using the Phillips screwdriver.
Disconnect all of the cables and turn off the power source of the HP scanner. To fix a strange mechanical noise from the device, turn the scanner off and then reconnect the cables and power source after waiting one minute.
Uninstall the software for you HP scanner. If your issue seems to be software related, you should uninstall and install the HP scanner software. To do this, go to "Add/Remove Programs" on your desktop. Find the HP scanner program and click the "Uninstall" option. Once this is complete, reinsert the HP scanner software CD-ROM and follow the installation instructions.
Install any driver updates for your HP scanner. An outdated driver can also cause your HP scanner to malfunction. Resolve this problem by downloading a new driver from the HP Support website.
Posted on Jul 22, 2010
Yes it can be fixed. You can try to turn off the printer and remove the toner from it by removing its cover. Then reinsert the toner from the cover. Maker sure that the paper is aligned to the tray so that it would be ok. For the scanner error, I believe there is a HP USB driver installed or another driver installed in the pc. Make sure it is an hp driver. You can check that on the device manager by clicking start > right click my computer > properties > hardware > device manager. Then under images, check if the driver is installed properly. If the scan error still exists, try to uninstall the driver by right clicking the driver and click uninstall. Restart the pc and printer and check if the scanner is ok.
Posted on Jul 22, 2010
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Posted on Jan 02, 2017
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