Question about HP LaserJet 3050 All-In-One Printer
I just saw your request. I didn't get an email notification of it so my apologies for any delay.
Deselecting HPTLBFX.exe in MSCONFIG (or anything else for that matter in MSCONFIG) is only a temporary solution. Disabling items in MSCONFIG is a trouble-shooting tool. Once you've determined that a particular item in MSCONFIG is causing issues, then the next step is to address that particular item and, eventually, get MSCONFIG back to Normal Boot configuration.
I've resonded to more than 200 questions in the short time I've been here on Fixya. Unfortunately, I don't know which problem you're referring to. If you'd like to give me a link to that problem or, better yet, explain to me in detail the equipment involved and the problem you're experiencing, I'd be more than happy to work w/ you on it.
It sounds as though there is a possibility HP Toolbox is conflicting or being conflicted w/ or by another program or it is, in itself, corrupted, etc.
(01) My recommendation would be to disconnect from your computer the HP Printer that this particular HP Toolbox is associated with.
(02) Uninstall the HP Software that includes that HP Toolbox.
(03) Reboot your computer.
(04) Restore MSCONFIG to Normal Boot.
(05) Reboot your computer.
(06) Clean up w/ THIS utility.
(07) Reboot your computer.
(08) Clean up w/ CCleaner again.
(09) Then re-install your printer software.
** Be sure to create System Restore points all along the way.
** If you have other HP Software installed that also includes a monitoring program and/or toolbox, please, let me know BEFORE you take the steps I've outlined here.
If you'd like me to pursue this with you, please, post back here w/ the results and your observations. Hold off, please, on assigning a "best solution rating" until the issue has been resolved or diagnosed. I'll continue to work w/ you as long as the problem remains open.
Posted on Apr 22, 2008
It seems to be a conflict with the picture viewer for our digital camera and the HPtoolbox application. I will post more details after trying your suggestion
Posted on Apr 22, 2008
Tips for a great answer:
Make sure the printer is on and is connected to a working phone line.
Make sure that Auto Answer is on.
To check if Auto Answer is on:
From the printer control panel press the wrench sign.
Press the arrow buttons until Fax Setup appears, .
Press the arrow buttons until Ringing and Answering appears, and then press
OK to save the setting.
Press OK again.
Check to see if Auto Answer is set to On.
If Auto Answer is not set to on, press the arrow buttons until On appears, and then
press to save the setting.
Set the number of times the telephone rings before the printer automatically
Press the arrow buttons until Pick-up On appears, and then press OK .
Press the arrow buttons until the setting that you want appears, and then press to
save the setting.
When the number of rings you set is detected, the printer automatically receives
the incoming fax.
This should solve your problem.
Thanks for using FixYa and for the great rating.
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