Hi, it's Cindy from Crucial Vacuum.
Over usage, the bristles on rollers wear. The reason why the roller stops properly working when the handle is lowered is because as the handle is lowered the vacuum is raised from the floor. It may be time to change your roller. A quick search of part #
303202004 will bring several options for purchase.
While your changing your roller, you can also change your two filters and carbon filter. For optimal performance, it is recommended to change your filter every 3-6 months.
You can purchase direct your replacement belts from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com viewers, use code: FIXYA10
http://www.crucialvacuum.com/hoover-t-series-pre-exhaust-filter-kit.html
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Cindy Yuk
Crucial Vacuum Customer Care
http://www.crucialvacuum.com
Can not release handle from upright position. Step button appears to be immovable. Machine will not start.
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