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I can't get sound when playing a CD. Sound works when I start on my lap top. Mute has shown some- times whe I play CD. Need to get sound when playing CD's. Went to Control panel but no answers. Please help. Thank you, T.G. tgabbett@comcast.net

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There are a few things you can try here. You say sound works when you start your laptop, can you play sound off the Internet, for instance a news clip or youtube video? If so, the problem may be with the media player you are using. There should be a volume control on your media player, in addition to the Windows volume control. You might want to try using a different media player, like musicmatch jukebox or Winamp.

Posted on Jul 22, 2010

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Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might...


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1. On My Computer, right click then Properties. (This is only examples of what you should see on your system, but not the same model number of your laptop). You should see like this...

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2. On the TABS found look for the Hardware Tab as shown below. Then click Device Manager.

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3. Device Manager should popup showing this. And if you successfully installed all the drivers successfully your device manager should look like this. If not Proceed to Instruction No. 4

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a.2 And this should popup.

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