Question about DeLonghi Heating & Cooling
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Posted on Jan 02, 2017
To whom it may concern
Yesterday, I communicated with one of your colleagues by the name of Ginko. He advised me to contact the factory in New South Wales, Australia by phone and e-mail.
I rang through and they weren't particularly helpful. They said call a service agent with the details of the product, I was supplied with a contact phone number. The service agent was unable to help me, they said they would call back and as yet they haven't.
I also had sent an e-mail to the the customer service reprentative for De Longhi, who responded the following day, and gave me a list of five outlets in Melbourne, which are able to order the part for me. I duly contacted the nearest supplier to myself, rang them and they said they will order the product (after taking down the product details and my home phone number) and will contact me when it arrives.
Thanks to Ginko for his time and help. I will wait to see the outcome of this. This is the most recent update to the situation.
Posted on Jul 21, 2008
Can you disable the programs? I've read alot of consumers issues relate to your situation. If this fixes the problem contact your distributer and see if the problem has been addressed with other customers, and what they will do about it.
Posted on Dec 05, 2008
Hi! You need to check pump filter. It could be jammed with a coin or hair clip. Now take the machine outside and empty it then lay it on its side and you can access the pump. Take it off, stand up the machine and pour hot water into the soap draw and check water should run out of bottom freely taking any fluff or bits with it. Now take apart the pump and clean it and dry all components before re-assembly. If the machine still doesn?t work then you need to replace the pump. Please do rate this solution as FixYa and revert for further assistance. Thanks Rylee
Posted on Jun 13, 2009
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