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I have a Follett phd Dolphin. It has not been plugged in since last June. I am not sure I am using the corrent electrical cord. When plugged the unit in I have a green light under "dock" but I cannot get the unit to do anything. It doesn't appear to be chargind. When I pick it up out of the cradle it is dead. Any suggestions?

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Posted on Jan 02, 2017

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SOURCE: the laser is not working on my Follett PHD- Dolphin scanner

You need to do a system hardware reset. Do this by remove battery and find small pin hole just below the battery terminal single pin side. It may be covered over by black sticky pad. Get paper clip wire and put through hole to you feel small click. Hold down for 10 sec and then put battery back in to see the unit run a rebooting procress.
Hope this fix it

Posted on May 13, 2010

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1 Answer

Blows fuse when I turn it on


try disconnecting cord to the unit that goes into pool check to see if water in plug if so dry out if no water try turning on without being connected if it still blows fuse bad control unit or water inside

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So, I had a large scan.log file which I would have lost if I followed the instructions above. Instead hold the shift, on scan and bksp buttons simultaneously. The device will reboot with your file still functional!

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I place my dolphin unit in the water, then turn to


Thank you for posting your question here on Fixya.com.


For starters, try the tip I posted here on Fixya, found at: http://www.fixya.com/support/r3651526-dolphin_pool_cleaner_wont_start_up. If that is not enough, try our sites FAQ section on Dolphins at www.arrowpools.net. Select the FAQ button then from the drop-down select Dolphin.

If none of this helps your problem could be in the power supply, cable or motor unit. The motor unit is the most likely problem.

It is not recommended you open the cord end that connects to the motor unit as you are breaking the seal for the submersible electronics. For information about sending your unit in for repair use the dolphin form link on the bottom of our site


If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!


John

Jul 25, 2010 | Dolphin Maytronics Advantage

1 Answer

Cut cord


Thank you for posting your question here on Fixya.com.

Yes but it is going to be tricky. You will need to open up the power supply and pull the black and white wire from the cable socket. Note what position they were connected to for reassembly later. Now strip the cable back enough to get to the wires inside and connect them white to white and black to black. Turn the dolphin upside down (tracks towards the ceiling) and turn it on. It should go thru a series of motions lasting about 30 seconds and then stop. If it does it has just passed a self test and will likely work in your pool. For parts or to have this test and others performed in a service center contact us thru www.arrowpools.net using the dolphin button along the bottom of the page.

If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!

John

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Many motor rebuild shops specialize in pool and evapritive cooler motors. This would fall into the first catagory. Usually youi can find these in the Yellow Pages. This can also be done with a good leingth of "S" cord and a plug but the connection at the unit needs to be water tight and should be done by a qulified shop. Good luck.

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i think i can help u with this, if u unscrew the unit and carefully unhook ur the cables in side then will see two Philips screws, unscrew them and unhook the display cable its on the side
now gently try to take the board out and put it back on then hook the display cable back and screw the board back and for the scanning
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The laser is not working on my Follett PHD- Dolphin scanner


You need to do a system hardware reset. Do this by remove battery and find small pin hole just below the battery terminal single pin side. It may be covered over by black sticky pad. Get paper clip wire and put through hole to you feel small click. Hold down for 10 sec and then put battery back in to see the unit run a rebooting procress.
Hope this fix it

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1 Answer

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Sccaner open through screew driver & properly wash Logic board with ethiel alkohal. Plz properly check connection streep wire so connected with the warming lamp to logic board.

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