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Fax machine not sending or receiving - Office Equipment & Supplies

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  • Anonymous Jan 15, 2009

    I have this problem too, my machine is the brother MFC 7840w. It is not sending or recieving, its brand new and recieved 1 fax on the first day I set it up and hasnt worked since. When I put a fax through, it holds it in the memory. Also when I get someone to send me a fax the machine just rings and it doesnt pick it up.

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  • Master
  • 2,072 Answers

First of all have you pluged a phone into the phone cord of the machine ? Just to verify the phone line.
Is your phone number and ID entered into the machine?
If that information was somehow deleted, that has to be reentered for the fax machine to work. Thats a legal thing.
If the phone line is fine and your ID is properly in the machine and it still is not working then you have a bad fax modem board.
hard to tell you much more without knowing the make or model number.

Posted on Apr 22, 2008

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Cannot send or receive faxes to one particular number, but is able to send and receive faxes with other numbers


"cannot send or receive faxes to one particular number, but is able to send and receive faxes with other numbers"

If your machine can receive a fax transmission from one number, it will receive from all numbers.

If your machine can send to all but not to one particular number, please check that there is a fax machine there to receive it.

You can try to send manually and listen for beeps from the other fax -if one is present- then push the START button to initiate transmission.
If their machine is in working order, the transmission should start. (After the initial 'handshake' of course.)

Jun 16, 2011 | Office Equipment & Supplies

1 Answer

Can not send fax. The receving fax rings but my machine does not respond and send the fax. I can receive ok.


The document does not feed into the machine.
Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. (See document types and sizes on page 43).
You cannot receive faxes automatically. Check if "TEL" appears on the right side of the display. In TEL mode, you
cannot receive a fax automatically. Be sure the handset is seated on the cradle properly.
The machine cannot receive faxes manually. Do not hang up the handset before pressing Start/Enter to receive a
fax.
The machine does not send anything. Check that the document is loaded face down. Send should show up
in the display after it dials. Check if the machine to which you are sending can receive your fax.

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1 Answer

We have two fax machines hook up to one dedicated fax line. When we send a fax from wither machine it is not faxing to the phone we fax it only sends the fax for the second fax machine that is in our...


Yes, you must set up your fax machines like this: The receiving fax must be set to auto receive and the telephone line must be inserted in the "line" input. A line must then be connected from the "Tel" to the "Line" of the Transmitting machine, which must be set to "manual receive." This is not really a satisfactory way of doing things as you can't send and receive 2 machines on the same line together. A much better way is to have 2 lines. with a machine attached to each. Get the tel company to put "No answer transfer" on the line as an accesory. Give them the number of the fax machine that transmits. Make it "manual receive" Now you have a versatile system that you can also use the office telephone with.

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1 Answer

Receiving faxes, won't send faxes. Comes up line


Your fax machine thinks everything is OK. If you can receive you can send.

call the failing fax number with a regular phone and listen for fax tones.

Feb 01, 2010 | Sharp UX B700 Plain Paper Inkjet Fax

1 Answer

My fax machine wont send or receive faxes any suggestions?


If it is properly connected to the jack in the machine and the wall, and it won't send OR receive...then it's NOT a simple problem, because nothing else need be done for the machine to at least "send" a fax.

Dec 15, 2009 | Ricoh FAX1180L Laser Fax

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FAX MACHINE NOT RECEIVED FAX I CAN SEND BUT


you need to change your mode key to fax only

Oct 26, 2009 | Brother Office Equipment & Supplies

1 Answer

Not receiving faxes. It will send but not receive


have someone send you a fax. When the machine rings, press START. if this works you are set to MANUAL instead of AUTO

Sep 17, 2009 | Brother IntelliFAX 5750e Laser Fax

1 Answer

My fax machine will send faxes but not receive them. I have made sure it is plugged in and connected but no faxes will come through. Please Help!


If you have an answering machine, have it answer at three rings. Have the fax answer at five rings. Let the answer machine go thru it's cycle, and see if the fax picks up.

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1 Answer

Fax will not send


Does the receiving or sending party have a DSL phone line?

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Doesn't receive from two fax numbers outside the UK


I would suggest there is nothing actually wrong with your machine, as you can indeed receive faxes from other parties. The problem mostly likely lies with the equipment and/or lines of the sending party. One thing you might suggest to them is to turn off ECM (Error Correction Mode) and/or lowering the sending/receiving speed of the machine - preferably the sending speed of the sending party.

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