Question about Xerox Phaser 8500/DN Printer

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Xerox phaser 8400 fault 37,016,43:24800 ???? - Xerox Phaser 8500/DN Printer

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  • lv2fly Aug 16, 2008

    I have a similar error code, but I have taken the printer apart and determined that it is the yellow heater that has failed. I can see where the heating element burnt out. I can not find the part (or even a parts list that includes this) anywhere. Any suggestions?

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Sadly that is not good.That normally is one of the heaters in the print head has failed not warming up enough to allow the ink to remain liquid. It frequently is the result of a failure of the electronics module, none of the most likely problems is a cheap fix. I will give you the list of most probable causes.
Wish I had a more hopeful answer.


PARTS:Parts are listed in the order of highest probability for repair.
NUMBER QTY DESCRIPTION
119649580 1 *ELECTRONICS MODULE (STRIPPED)

671529180 1 I/O BOARD

650430300 1 *PRINTHEAD ASSEMBLY
The electronics module. Listed as stripped, means it comes without the ram and nvm boards. When that fails it is a portion of that module that supplies the heater voltage. I think its a 50 volt source off hand.

Posted on Apr 22, 2008

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Receiving fault 37 016 43 186630 on a Xerox Phaser 8400. Service needed. I am trying to determine what type of service is necessary. Any Ideas? Thank You

Posted on Aug 18, 2008

3 Suggested Answers

  • 4 Answers

SOURCE: Phaser 8400/8500/8560 maintenance kit

No, it will not work because the chip (CRUM) is not compatable.

Posted on Jan 13, 2009

pineworks
  • 4041 Answers

SOURCE: Xerox Phaser 8400 first page blurry

8,009.4x:CAP_FAULT_MP_NO_ CLUTCH_STALL:

  • The media path motor has stalled while moving without the clutch engaged.
33,001.4x - TM_DEV_FAULT_MPT_WIDTH_VALUE_TOO_LOW
  • Tray 1 status:
1. Check the wiring and connectors from the front door to the I/O board.
2. Run the Test Tray 1 Width Sensors.
3. If the test fails replace the front door.
4. Replace the I/O board.

08.055.44:
  • The media path drive module has stalled while engaging the head tilt.
37,008.44:
  • The Preheat preheater is not drawing the expected power from the supply.
Run the Preheat Heater test, check the wiring. If test fails and no apparently problem is evident, replace the preheater.

05,002.42:
  • Problems with the Y-axis. It could be the belt,motor or the drum.
7,008.4x: PM_FAULT_HEADTILT_NOT_ ENGAGED
  • The printhead tilt is not engaged, so it didn't tilt back properly or the printhead is stuck in the tilted position by the tilt lock arms. The process motor gear train getting out of sync can also cause this error.
1. Try rebooting the printer.
2. Check for an obstruction or damage in the process gearbox.
3. Ensure the gears are correctly aligned and homed. If faulty replace the process gearbox
assembly.
4. Run the Tilt Axis Drive test to test the headtilt.
5. Run the Head Maintenance Wiper Clutch test. If the test fails, replace the wiper drive clutch.
6. Run the Wiper Axis Drive test.
7. Replace the exit assembly.

7,010.4x: PM_FAULT_HEADTILT_HOME_ERROR
  • The printhead is stuck in the tilt position by the tilt arms. The process motor gearbox being out of sync can also cause this error.
1. Reboot the printer.
2. Verify the lock arms rotate correctly.
3. Check for spilled ink around the printhead.
4. Check the process motor gears for damage. Ensure the process gears are correctly aligned and homed.
5. Verify the process gear box, process shaft, and drive module shaft are at home position.
6. Verify the headtilt gear will engage, see the home positioning procedure on page. You can manually engage the headtilt gear.
7. Run the Tilt Axis Drive test.
8. Run the Process Motor test.
9. Run the Head Maintenance Clutch test, if the test fails replace the clutch.
10.Run Wiper Drive test. If this fails inspect the wiper drive system.

Posted on Jan 30, 2010

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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37,004.4x - PEST_FAULT_RESERVOIR0_HEATER_DISCONNECT
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On bootup of Phaser 8400 recieve fault 37,004.40:117545


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If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
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