Question about Gestetner Copier

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Touch screen only works part time....model #DSc525 Gestetner. When we try to scan something...the touch screen wont work. We reset it, unplug it, etc......but on somedays it will work!! Ahhhhhhhh!

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Hello np.Here's the deal.You have a Gestetner DSc525 color copier/printer etc... .The actual manufacturer of your device is Ricoh.Ricoh makes fine equipment, and to make a long story short they market their equipment under several names(Ricoh,Gestetner,Savin,Lanier and others).As it is that I work for a Savin dealership we are accutely aware of the problem you speak of.Ricoh sent our company a palette of "touch screens" before we were fully aware of the avalanche of service calls we were about to get regarding the exact problem you are speaking of where the touch panel will either work intermittently or just go wheels up and not respond at all (which will happen to you soon).They are aware of the problem as the sub contractor they employed to make these touch screens used the wrong adhesive for the contacts for the touch screen.They sent them free of charge with a full exlpanation of the problem.So, my concern for you is what you need to do to get your problem fixed.I must assume that you purchased this equipment without a service agreement which puts the you in a spot I am not clear on what you should do.If it were me, I would contact Ricoh and explain your problem and ASSURE them that you are aware of the problem that they have acknowledged to be a problem and tell them you want the touch panel sent to you free of charge.Feel free to use this e-mail as backup.The next question is who is going to install it once its sent.Although it does not require an electronics degree to make this repair it will require a certain amount of ......electo/mechanical expertise and the panel will need to be calibrated which is BY NO MEANS intuitive as you must go into a "Service Mode" that is not available to the untrained. I will help you if/when they send the replacement touch panel if you need it.My E-mail is don't get anything other than the personal satisfaction of helping others, so if you don't mind please respond to whatever feedback screen FIXYA provides and tell them if I was any help or not.I know I did not "FIXYA" but the only thing more I know to do is purchase a new touch screen for you and fly to wherever you are and install and calibrate it. Good luck and again feel free to contact me via e-mail

Posted on Jul 23, 2010

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