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How do I erase the hard drive on a trade-in going out to the wholesaler? How do I provide proof to the customer that it was successfully erased? Thanks, Mike

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  • mike12876 Jul 21, 2010

    This machine is a Tosiba e studio 28 copier/multifunction. I want to completely erase the dard disk drive. For example, Canon machines come with built in software that overwrites all the data with zeros and ones which is accessed through the service mode. I'm looking for the same type of thing here. Thanks,

  • mike12876 Jul 21, 2010

    This is a multifuction device (copier) not a fax machine. I need to erase the internal hard drive and provide the custmer with proof it is clean. What are the steps to get it to format or erase and is there a report or something that I can show the customer as proof. Thanks

  • mike12876 Jul 22, 2010

    Ok thanks to all of you for your input. What I will end up doing is pulling the hard drive from the machine and returning it to the customer. That way they will know their stored information didn't get in the wrong hands. Thanks again.

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The best way to erase the hard drive of completely everything on it is by formatting the drive. To do this you connect the drive to your PC right click on the drive and select format.
Although there is almost no proof to show that the drive has been completely erased unless if the customer is there. but another way you can show the customer a proof is if you take screen shots of the entire process and show to the customer. this could also act as proof.
Hope this solution has been helpful?

Posted on Jul 22, 2010

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This is the hard drive of a FAX machine? that is what it is listed under, if not and I suspsect it isn't what type of drive is it and what operating system is it in, if it is a Fax what is the make and the model number?

Posted on Jul 21, 2010

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  • mike12876 Jul 21, 2010

    No it isn't a fax machine. I don't why this website is listing it that way. I searched for model and drilled down to the estudio 28 but apparanetly it's listed as a fax. I don't see user functions on the touchscreen of the panel. Is there a more secure erasure that format? Also the customer wants proof so is there a report that can be printed showing the drive is clean?

    Thanks

  • yadayada
    yadayada Jul 21, 2010

    a full or quick format erases all information, period, as far as documentation to show a customer there is none that is generated.

  • mike12876 Jul 21, 2010

    Ok thanks for that. Now back to the original question. There is no user functions on the display or control panel. How do I get there? Is it a combination of keys etc.? The touch panel has basic, edit, programs and settings. When I touch settings I get a blank screen. Thanks for your help.

  • yadayada
    yadayada Jul 21, 2010

    u can't format this type of memory, it dumps after each use.

  • mike12876 Jul 21, 2010

    So does that mean this machine doesn't have a hard drive? Or that it just doesn't store anything on it? Thanks

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If you want to erase all fax memory then press menu button of fax then in settings you can find option for RESET fax memory and RESET all settings to defaults just RESET all thing so all memory will erased then printer's settings are factory defaults. Then give test page from fax menu and show customer. Let me know if you need further assistance. Thanks for using FixYa.

Posted on Jul 21, 2010

  • mike12876 Jul 21, 2010

    This machine is a Tosiba e studio 28 copier/multifunction. I want to completely erase the dard disk drive. For example, Canon machines come with built in software that overwrites all the data with zeros and ones which is accessed through the service mode. I'm looking for the same type of thing here. Thanks,

  • There is touch screen control panel on Tosiba e studio 28 copier/multifunction .
    Press user functions then select harddrive there is option for format it then format the harddrive .
    Then all data will be erased.
    Let me know if you need further assistance. Thanks for using FixYa.

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