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My canon mf6550 printer shows download connected every time I start it up. Sometimes it also shows an error code 7701. I have tried restarting numerous times. Every once in a while it will work but then it goes out again. What shall I do. it seems liek a software issues?? Jason

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IF your printer screen show error 7701 message on printer screen then it is printer issue for that make sure printer show green led flash pull ink cartridges and reconnect.Make sure there is not any paper jam inside the printer . Reset all settings of printer to defaults with printer menu button . But if it show green led then you need to reinstall driver after uninstalling old driver. You can download driver from below link. Click here Click on above link select os then download driver then install.Then it will work fine. Let me know if you need further assistance. Thanks for using FixYa.

Posted on Jul 21, 2010


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Posted on Jan 02, 2017


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The error you are describing is usually cause by a bad cartridge but if you have tried a new Canon cartridge because refills will cause this a lot then we would need to look internally. If you look inside the unit (cartridge removed) on the right hand side towards the bottom you will see 3 flat metal plates. These are called spring plates when you push on them they should move in and out check and make sure they are not bent or depressed in you can try and use your fingers to fix them if they are. If not this unit would still be under the 3 year manufacture warranty call Canon they should give you service options. 800-828-4040

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Canon imageCLASS MF5770

Download connected is a sign that it has some how got into a firmware update mode. If reseting the unit with all cables (USB and Phone) disconnected for about 2 hours doesn't resolve the issue it will require servicing

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I have the solution to your problem

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