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Hi guys purchased package yday as renewal notice kept comming up, and still today its comming up looks like new piece didnt download, order confirmation is #1641837795. please help asap

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  • Steve Nordquist
    Steve Nordquist May 11, 2010

    You need to be more clear on what kind of affirmation you want. Additionally, you need to say what you did once you made your purchase, like enter the key you bought or install the purchased download.
    It's possible for a purchased application to install in a different directory than the demo; then of course running the demo won't show the evidence of your purchase (but running the new one will; just update your links or shortcuts or whatever they are on your OS.)



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Oncce you run the program,
Click on "About" in the toolbar, and then "register". Now enter the serial key you would have been given when you purchased the software. That should solve the problem.


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Posted on Apr 24, 2008

  • Swilin Sampson
    Swilin Sampson May 31, 2008


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Help me out here. what do you mean by package. Is this a complete PC and you are loading the OS. If so what brand of PC an what Operating system. Sorry if I appear lost here.


Posted on Apr 24, 2008

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Try uninstalling first,then reboot,then reinstall.after the reinstall it will prompt for product key.If that doesnt work there should be suppot for the program on thier website.

Posted on Apr 23, 2008

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