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Harmony 550 remote just stopped working. I replaced batteries but no go.All I get is "Welcome to your remote"

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Hello,

Common faults are: some buttons not working, not working at all, corroded battery terminals. Often buttons are sticky because of some dirt accumulated over the years from the sticky little hands of your kids?
The hardest part of repair is often to open the covers. You do not need much experience in electronics repair to repair a remote. Also it is perfectly safe as there is no way to get an electric shock as they work with batteries.


step 1Test your remote with Digital Camera
Check your batteries first or buy new batteries. Once you have good batteries, you can test with a digital camera by pushing the buttons and having camera on and pointing to the infrared led. You should see red light if the remote is working. If no light comes up you obviously have a dead remote but do not despair and procede to the next step

step 2Open the remote control but there is a catch or a few catches.
Remove the screws if any. Sometimes screws may be hidden under a sticker or rubber feet. Often there are no screws at all but just plastic catches hidden so you have to be clever to open it without breaking the case. Use something blunt and flat toclick the covers open. This is often a challenge but should not be too difficult.

step 3Take a picture of every phase so you remember how to re-assemble
Since you are using a digital camera you might as well take pictures of the disassembly so re-assemly will be easier.

step 4Pull everything apart
Did you take a picture of the keyppad layout? Sometimes keypad is just one rubber membrane but sometimes the keys fall away like pieces of a Lego puzzle. And if the buttons are marked with numbers and functions you may struggle to re-assemble them in right order? Use a small plastic takeaway box or similar to store the bits so you don't lose parts.

step 5Inspect the circuit board and repair dry joints
Remotes are often dropped on the floor and may develope dry joints on the battery contacts or circuit board. Inspect the contacts and circuit board under good light with a magnifying lense or if lucky you might have a microscope or just a very good eyesight? Solder all suspicious joints. If there is a sign of water damage you can use methylated spirits and toothbrush to…

step 6Wash the covers and the buttons
Use a smal bowl or similar to wash and contain all the parts so you don't lose bits down the drain. Use old toothbrush to clean all button holes and buttons. Warm water with dishwash liquid does the job. Take particular care with those small buttons and clean them properly. If you can leave the bits to soak overnight they come clean easy. Ultrasonic cleaner would be goo…

step 7Rinse, drain and dry the parts
Rinse with warm water. Use a drainer to contain all the parts without losing small bits down the drain. As extra security use sink plug. Dry with a paper towel. Wipe the buttons dry individually as they may still have some dirt which makes them sticky when in use.

step 8Repair case and re-assemble
If there is damage to the case or buttons you need to do the required repairs. Use hot glue or super glue depending on fault. Let dry overnight if you had to glue something. Re-assemble bits in reverse order and make sure you have the buttons in right place and right way around. Small nicks and dents on plastic cover can often be repaired by heating carefully with a h…

step 9Test with Digital Camera
Test every button as before. Sometimes you have to push two remote buttons simultaneously as with recording buttons on my Panasonic VCR. Once you have completed test with your camera you can use the remote.
That's it, I hope you got it going again



Posted on Jul 21, 2010

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1 Answer

Logtech harmony 550 button will not work. Only get a welcome message on screen display.


Remove the battery and allow the voltage on the circuit to fade off. now reset the battery and see if the remote works. If there was any battery leak then the pcb can be damaged due to corrosion. please check this link for tips to repair:

http://www.fixya.com/support/r6178946-tips_repair_remote_controller

Oct 15, 2011 | Logitech Harmony 550 Remote Control

1 Answer

I have the Harmony 550 remote and it only displays the 'welcome to your remote' message on the screen. I have followed the advice of other posts to take out the batteries and massage all of the...


Hi.

Perhaps you do not already have the Harmony software installed on your PC?
If not, it's on the CD and you will need the USB cable to connect the remote to PC, but that comes much later after you have constructed a configuration on your Logitec account. Then the 550 should certainly be able to show more than just the welcome message.

You don't really need the CD because you might as well download the latest software version from the Logitec website for 550, install it on PC, and get the full instructions there.

Next register using the software on PC and check that you have the the latest firmware according to the instruction manual. The on-screen guide on PC will lead you through making a configuration for your devices.

Regards
Chas

May 15, 2011 | Logitech Harmony 550 Remote Control

1 Answer

Harmony 550 quit responding as I watched a blu-ray movie.


Hi. The 'Welcome to Your Remote' messageon a H550 means that there is a button that is stuck down on the remote.

1. Take out the battery, and push in and massage each button to ensure it is not stuck down.

2. Put the battery back in, update the firmware. To do this, log in to the software, click 'Downloads' at the top and 'Firmware'

3. Update the remote.



That should get the remote working! :)

Apr 15, 2010 | Logitech Harmony 550 Remote Control

2 Answers

Harmony 550 remote - buttons not working


Hey!

Unfortunately most things you need to do would require access to the Harmony Remote Software. However, the only advise I would have is for you to remove the batteries and try putting them back in.

Sorry I couldnt be more helpful...

-Kennedy

Dec 25, 2009 | Logitech Harmony 550 Remote Control

1 Answer

My remote for the harmony 550 says welcome to remote even after I replaced old batteries with brand new batteries. No buttons will work any suggestions?


First I would check to see if any of your buttons are sticking. I have found that this is a common problem with the 550 remote. I really like this remote but if nothing works check your buttons to see if any are pressed under the plastic. This remote can only work one button at a time so if one is being pressed it will not work.

Dec 10, 2009 | Logitech Harmony 550 Remote Control

1 Answer

It stopped functioning. Replaced batteries. Nothing. Tried reprograming, firm ware and software update. Still nothing. Screen displays "Welcome to your remote" but no buttons function.


I just got off the telephone with Harmony support with the exact same problem. The rep. indicated that this is usually caused by one of the buttons being stuck. Sure enough, my #1 button was stuck. All is well now. Call 1-866-291-1505 if that does not help.

Jul 13, 2009 | Logitech Harmony 550 LCD Remote Control

2 Answers

Remote appears frozen


I got the same issue with mine, and hooking to the computer and upgrading the firmware worked for me. I first had to take the bateries out and let it sit for 24 hours so it would loose the codes inside. No problems after that.

Jan 30, 2008 | Logitech Harmony 550 Remote Control

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