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Anonymous
Anonymous Posted on Jul 21, 2010
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Officejet 7410 scanner error. I did a reset, with the # and 6 key, and I am a CSR, so I have access to the HP technical website, and there is nothing on there regarding this error. Any suggestions??

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  • Posted on Jul 21, 2010
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Joined: Mar 27, 2010
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This is a problem that has been seen in many of HP 74XX series printers.
I have a couple of ideas what you can do to fix this.

  • Unplug the unit, hold down the "OK" and "Cancel" buttons while plugging it back in, then reset the whole unit again. Please note that leave the unit unplugged for about 1 minute.
  • You can also try cleaning the lens and the mirror assembly of the scanner.
  • If the above steps don't work, remove the scanner glass and clean the internal parts, especially the white strip you can see beneath the glass on the right hand side.
  • Also clean the encoder disk on the driver motor may be using a cotton piece and some cleansing agent or simply water.
  • Try cleaning the scanner lamp and mirror with some cotton moistened with sparingly moistened with Windex or so.
  • Keep special care that cotton threads are not left on the parts after cleaning. Then again try resetting the device.
Tell me what happens. I am following up with some more ideas.

Regards.

  • 1 more comment 
  • Anonymous Jul 27, 2010

    Hello,
    It has been quite a while that I haven't heard from you about the progress in the solution of your problem. Please keep me informed about what is happening so that I am able to assist you better.

    I am still following up and waiting for your reply.

    Regards.

  • Anonymous Jul 27, 2010

    I put the scanner cable back on and now I get a noise, and have not had a chance to get back to it. I am working it on the side. I have not forgotten about you. What could that be? I did not take the cable off.

  • Anonymous Jul 28, 2010

    Hello,
    I can truely understand that you have got one of the most frustrating problem one can ever get with his/her All-in-one printer.
    In order to get rid of that noise what you can do is take that cable completely out of its socket. Blow some air over it so as to clean any dirt and then re-fix it to it's original position.
    In almost all cases it has been seen that if this doesn't fix it, the problem lies with the motor.
    You can get a replacement motor from HP if your printer is in warranty for free or you can also purchase it. I am providing you one of the sources.

    Purchase motor.

    The above is the link from where you can get information for purchasing the motor.

    There is also a second plan. I am providing you the link of HP support where you will get the Step-by-step guide how to troubleshoot this problem.

    HP manual for troubleshooting this error.

    Hopefully this all fixes it for you.

    I am eager to here from you what happens. I am following up.

    Have a nice day.

    Regards.

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I get a error message on my HP 7410 all in one. "Remove and check cartridge" i have removed them, cleaned them. got me some new cartridges. nothing worked. please help me.



Try :

HP OfficeJet 7410


  1. Perform a partial reset on the printer. To do this first remove the power supply from the back of the printer. With the power off press and hold the # and 3 keys.
  2. Plug the power back into the printer, keep holding the # and 3 keys till you see " Partial Reset " displayed on the printer screen.
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Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.

Thanks, Joe




I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

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