Question about Computers & Internet
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Posted on Jan 02, 2017
Tips for a great answer:
Installation or uninstallation of an application or game fails and gives the following error code:
This issue is due to a previous installation not finishing properly
Solution 1. Rename the Installshield folder
Make sure you've enabled Show hidden files and folders.
Find and rename the Installshield folder:
Windows 32-bit: C:\Program Files\Common Files\Installshield
Windows 64-bit: C:\Program Files (x86)\Common Files\Installshield
If there is an Installshield file in the Common Files folder, rename that one also (e.g. to Installshield_OLD).
Solution 2. Remove all traces of previous uninstall
If renaming the Installshield folder had no effect, find and delete any traces of uninstalled applications.
Alternatively, do a manual clean-up:
Close all running programs. Then clear the Temp folder (found via input of %temp% in Start > Search or Start > Run).
Use the Windows registry editor to delete registry entries related to the program.
Restart the computer.
hope this helps
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