Question about HP ScanJet 5370C Flatbed Scanner

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The light on the scanner is flashing intermittently hence it will not operate

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When the light bar flashes or blinks, the built-in diagnostics are reporting the hardware is not functioning as expected; it does not necessarily mean the scanner is defective. Before contacting HP for service, perform the following:

  1. Turn off the computer.
  2. Disconnect the power cord and USB or parallel cable from the back of the scanner.
  3. Unlock the transport lock several times to ensure it is not restricting the movement of the carriage. Make sure it is fully open before proceeding to Step 4.
  4. Wait 60 seconds before connecting USB or parallel cable and the power cord to the scanner.
  5. Turn on the computer and rescan to test.
If the light bar flashing is accompanied by a 2117 error, also try the troubleshooting steps included in document: Bps03134 - Scanner not Responding 2093, Unidentified Program Error.

taken from hp support website

Posted on Jul 21, 2010

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