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I have a Creative Zen Xi-Fi MP3 player 30 GM, about 18 mnths old. It is stuck in shutting down mode and the computer won't recognize the USB link. So I can't even do recovery mode. What can I do? I can't find a repair place for this model on the Internet.

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Hi,

Your Mp3 Player needs a firmware upgrade . But you are correct for all these you need to access the player via your computer. But since the USB port is not accessible I would recomend you first select the model from the bellow link and then contact Creative so that they can suggest the nearest workshop where you can go and get it checked for any hardware problem.

http://support.creative.com/Products/Products.aspx?catid=213

Let us know if you have something more to know else accept the suggestion.
Thank You for contacting Fixya.com

Posted on Jul 21, 2010

  • katibird Jul 22, 2010

    Actually, my software was up to date. It turned out I just needed to put a pin in the restart hole.

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