Question about Logitech Harmony 550 Remote Control

1 Answer

Loigitec Harmony 550 Remote does not respond to buttons pushed

I've been using this remote for a long time and have never had any problems until yesterday the remote just stopped responding. The remote still displays my activities but does not respond to any button I push. When plugged in to a computer you can change the remote's settings and update it with no problems but the buttons still won't do anything. Is there a way to do a hard reset?

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1 Answer

The following steps will reset your remote. If this does not fix it, then it's probable a hjardware related problem.


1- Remove the battery from the Harmony remote, hold the 'Off' button and insert the battery back in. The screen will display 'Safe Mode'.

2- Make sure you have version 7.7.0 of the Harmony software installed on your computer. You can download it at http://logitech.com/myharmony.

3- Launch the software and log in to your account.

4- Click on 'Downloads' at the top of the screen.

5- Click 'Firmware' and follow the steps to update the firmware on the remote.

6- Update your remote.

Posted on Aug 03, 2010

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1 Answer

Harmony 550 quit responding as I watched a blu-ray movie.


Hi. The 'Welcome to Your Remote' messageon a H550 means that there is a button that is stuck down on the remote.

1. Take out the battery, and push in and massage each button to ensure it is not stuck down.

2. Put the battery back in, update the firmware. To do this, log in to the software, click 'Downloads' at the top and 'Firmware'

3. Update the remote.



That should get the remote working! :)

Apr 15, 2010 | Logitech Harmony 550 Remote Control

1 Answer

No responce from a harmony 550 remote


First I would remove the battery for 10 min then replace. If that did not help, I would hook the harmony back up to your computer and update the remote. If that does not fix the problem then I would down load the firmware and then update your remote. Even if your current firmware is up to I would still download and update the firmware.
Hope this helps.

Apr 02, 2010 | Logitech Harmony 550 Remote Control

1 Answer

Red/ Bright Tint/Color on Sylvania SRCD227


Your Logitech Harmony 550 is able to learn commands that are not included in its command database.

To teach your Harmony 550 a new button follow these steps:

  1. Connect your Harmony remote to your computer to start the Harmony remote control software.
  2. Click Devices.
  3. Click a device.
  4. Select Learn Infrared Commands.
  5. Click Next.
I hope that helps.
___________________________________
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Feb 11, 2010 | Sylvania SRCD227 27 in. TV/DVD Combo

1 Answer

My remote for the harmony 550 says welcome to remote even after I replaced old batteries with brand new batteries. No buttons will work any suggestions?


First I would check to see if any of your buttons are sticking. I have found that this is a common problem with the 550 remote. I really like this remote but if nothing works check your buttons to see if any are pressed under the plastic. This remote can only work one button at a time so if one is being pressed it will not work.

Dec 10, 2009 | Logitech Harmony 550 Remote Control

2 Answers

My logitech 550 is not responding. It has worked


Hi. That message means that there is a button that is stuck down on the remote.

1. Take out the battery, push in and massage each button to ensure it is not stuck down.
2. Put the battery back in, update the firmware,
3. Update the remote.

That should get the remote working again. :)

Oct 31, 2009 | Logitech Harmony 550 Remote Advanced...

1 Answer

The LCD screen says "welcome to your remote" but does not respond to any key punches. What do I do?


One of your buttons was pushed and stuck in. Look closely at your buttons and pop up the depressed button.

Sep 10, 2009 | Logitech Harmony 550 Remote Control

1 Answer

My logitech 550 remotes buttons will not work


Did you try updating the remote through the desktop software? Something might be wrong with the firmware that an update could fix.

Aug 02, 2009 | Logitech Harmony 550 Remote Advanced...

1 Answer

My harmony 550 remote is in Safe Mode and will not respond to any button I push. How do I get my remote to work again?


Did you try this response from the Logitech users' forum? It can't hurt to try since all your settings are stored on the web, not on the remote.

http://logitech-en-amr.custhelp.com/...i=&p_topview=1

Basically, Safe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
2. Hold down the Off button and plug the remote into the USB.
3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
6. Once the firmware upgrade is complete, click Update My Remote.
7. Insert new batteries into the remote.

Jun 15, 2009 | Logitech Harmony 550 Remote Control

1 Answer

Logitech Harmony 550 will not respond.


1. Log into the Logitech Harmony Remote Software on your computer
2. Click on the Downloads button at the top-right corner of your screen
3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote
4. Once the firmware upgrade is complete, click on the Update Remote button
5. Test your remote.

Apr 22, 2009 | Logitech Harmony 550 LCD Remote Control

1 Answer

Display shows "Harmony safe mode" and will not respond/turn off


remove one battery. press and hold the #2 while replacing the battery. hold the #2 until you see "upgrade success". press activities and you're back in business.

Mar 07, 2009 | Logitech Harmony 550 Remote Control

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