Question about Panasonic Lumix DMC-LZ7 Digital Camera

1 Answer

Our camera was dropped. It currently turns on and the lens telescopes out, back in and then out again. Once it does that is sends a message that says "Please turn camera off and then on again". Is there some type of "reset" button? It is a Panasonic Lumix DMC-LZ7

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 11,967 Answers

You have a lens problem. Try these: Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Jul 21, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Turned camera on gives error message to turn off and back on again . No matter how many times we turn off and on it won't clear the message. Took battery out.put back in. Message still there. Also len


Camera was probably dropped. Motorized autofocus lens was probably damaged when dropped. It doesn't get more of a big deal than this. Depending on age of camera, it may be a ''wipe-out.''

Ps... I'm saying ''probably'' dropped because I didn't see it happen, but this is precisely what happens when they are dropped. It doesn't take much of a ''jolt'' to do the damage, and there is usually never any external damage.

Oct 09, 2012 | Cameras

1 Answer

Camera was on, working fine. When powering off, telescoping lens did not retract so lens remained extended just a bit with lens cover open. Waited a few minutes, turned it back on and I get the "access"...


Your problem may be due to corrosion on the battery contacts inside the camera which can prevent the full power of the batteries from flowing into the camera. Try this free fix before you do anything else: remove the batteries and wipe the camera contacts firmly with a dry cloth (heavy corrosion may require cleaning with a wire brush, steel wool, or sandpaper). Remove any residue that may have fallen into the battery compartment during cleaning, then wipe both ends of the batteries and place them back in the camera. This cleaning clears the problem about 90% of the time. If it doesn't work for you, the camera may have a problem that requires professional repair.

Nov 20, 2009 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

When I turn on my canon camera it says Lens error restart camera, what do I do? How do I restart my camera?


"restart camera" just means turn it off and on again. Have you dropped it by any chance? If you have a lens that telescopes out and you dropped it, it's probably not aligned properly anymore. You probably need to take it in to get fixed - which can get pricey, unfortunately.

Nov 14, 2009 | Canon Cameras

2 Answers

Sony Cybershot Lens Stuck inside!!!


I have the exact same problem with my Cyber-shot; the lens is stuck inside. After trying everything to loosen it (like wedging a razor knife between the sections, even dropping it or banging it against a book, etc) non of which I recommend, I finally got it open by PUSHING on the black telescoping section surrounding the lens itself. For some reason, this worked!

Nov 18, 2008 | Cameras

1 Answer

ERROR: Turn camera off and on again


Hey HENEE88,
This error message should mean there is an internal malfunction in the camera. The most common malfunction that would cause this message is something is obstructing the movement of the lens (i.e. sand). I would first try removing the batteries and the memory card for about two minutes and then reinserting them. If this doesn't work you could try blowing compressed air into the side of the lens to try and dislodge whatever is stuck in the lens. If this doesn't work I would have the camera looked at by an authorized service technician. You could bring it to a Geek Squad® precinct in a Best Buy™ store and they could send it out to an authorized service center. I hope this helps!

Sincerely,
Allan
Go Ahead. Use Us.

Jul 24, 2008 | Panasonic Lumix DMC-FX7 Digital Camera

1 Answer

Dropped camera on wood floor, now it beeps when I press on but nothing happens. Telescopic lens does not close. Cannot see images or take pics.


Both of those are "lens errors". That's what happens when your lens has had damage done to it. The only way to fix it is to send it into repairs. Call repairs at 800-706-2534 option 2 and they can tell you where to send it.

Jun 14, 2008 | Casio EXILIM ZOOM EX-Z850 Digital Camera

3 Answers

Panasonic Lumix DMC-LZ7 problems with lens extention/retraction


Dear I have the same problem with a DMC FX-55! A mess!! Any solution?

Jan 28, 2008 | Panasonic Lumix DMC-LZ7 Digital Camera

1 Answer

Dropped it!


Don't take it apart yourself, unless you have spent time repairing camera lenses. The tabs that fit into the grooves for the Focus and telescoping mechanism have popped loose from the grooves. This means the lens assembly must be either repaired or replaced. It is extremely difficult to attempt a repair on this assembly. Your best bet for getting this fixed is to send it in to a certified Nikon repair facility. Below is a link to a list of facilities across the country.

Send it in to one of these service centers:
http://www.nikonusa.com/fileuploads/pdfs/Nikon_repair_list.pdf

However As this is an older Digital camera you are better off replacing it with a newer model.

Nov 20, 2007 | Nikon Coolpix 775 Digital Camera

16 Answers

Samsung camera power-on problem and beeping


same problem! camera HAD been dropped....carefully pull up with a gentle twist on the 'tilted ' side.
thanks for the tip! camera works fine!!

Oct 05, 2007 | Samsung Digimax S630 Digital Camera

Not finding what you are looking for?
Panasonic Lumix DMC-LZ7 Digital Camera Logo

475 people viewed this question

Ask a Question

Usually answered in minutes!

Top Panasonic Cameras Experts

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

The Knight
The Knight

Level 3 Expert

75571 Answers

Computer Links

Level 3 Expert

2386 Answers

Are you a Panasonic Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...