Question about Canon PIXMA MX310 All-In-One Printer

5 Answers

"waiting for report" /won't copy

I have this message, "waiting for report" and the machine won't copy until that message is satisfied.  i've printed all 4 of the report options.  i've read the manual - haven't found that message in the manual.

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  • Rjams Jun 24, 2008

    I'm having the same problem. I've printed out reports etc. same as dahl. The website was not helpful with their solution (that I needed to reload paper and make sure my paper size was correct).



    I am concerned it is related to "received in memory" which comes up when the ink is "low" or a recycled cartridge is used. I am able to print these faxes out manually, print from the computer, and make copies but it seems Canon wants to make sure I use their cartridges. Any other solutions?

    RJM

  • memi2005
    memi2005 Jan 27, 2013

    Thank you for speech.

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I experienced this problem when "Fax Setting -> TX Setting -> Print Report" is configured before you send out the fax.
After your Fax was sent, and the message "Waiting for report" appear forever and does not leave.
It is because your INK Level is Low and your have set "Fax Setting -> RX Setting -> Auto Print ON -> Print when no ink OFF", and so the report will not be printed out due to ink level is low.

Solution:
Configure "Fax Setting -> RX Setting -> Auto Print ON -> Print when no ink to ON", and the report will be printed out immediately, the message disappear.

Posted on Jan 25, 2009

  • mindovrx Aug 25, 2011

    Awesome! The funny thing is I think it's obvious that this is the problem, but the panic factor eliminates the obvious when you are needing to do something RIGHT NOW, lol! Thanks for the recommended tip :)

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Go here. Type "waiting for report" in the search window and click on Search. You will see three options you can try to correct the problem.

Posted on Apr 22, 2008

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I had the same problem. message "waiting for report" appears on the LCD, I replaced the ink cartridge, (my ink was already low), after that everything was fine.

Posted on Oct 25, 2008

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I had the same problem, and the solution works. It is VERY stupid of Canon, for the following reasons:

  1. I had plenty of black ink, but was out of color ink. Error pages print out in black and white. But Canon is apparently too stupid to figure this out.
  2. I was Transmitting documents, but the menu option is NOT in TX settings, but in RX (Receive) settings! Nevertheless, it affect TX error pages!

Posted on Apr 05, 2010

  • terryam1 Aug 02, 2011

    Stupid squared. Bad enough an ink problem is giving a transmission error, but to hide the fix in the receive settings with no reference in the manuals - this is Chinese quality, not Japanese.

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The Royshum comment above was excellent and solved the problem but just a heads up that my settings were slightly different than how it was listed in his comment. Mine was: Menu button, Auto Print Settings, OK button, Print when out of ink, OK button, then choosing "Print" instead of "Do Not Print", OK button.

Posted on Mar 28, 2014

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Pin code reached the copy limit. How to re-set the copy limit for pin code?


The Auditron feature is used to prevent the machine from being used by unauthorized users and also to track the total number of copies or prints produced with each account. When the total number reaches the upper limit set up by machine administrator, users cannot use the copy feature on the machine. Before resetting the machine you will want to print a usage report. Those instructions are at the bottom of these instructions.
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  3. Use the numeric keypad on the Control Panel to enter the Administrator Login ID, then press the [Select] button to confirm.

    NOTE: The default System Administrator Login ID is set to 11111. The System Administrator mode allows you to customize many settings on the machine to suit your particular requirements. The machine enters the Machine Administrator mode only when a correct System Administrator login ID is entered.

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  5. Press the middle [Select] button until 'Reset Acc Limit' is highlighted, and then press the [Enter] button. The 'Reset Accounts' screen will be displayed.
  6. Press the left [Select] button to reset all accounts.
  7. Press the middle [Select] button to cancel the request.
  8. Press the left or middle [Select] button to perform the action. The Auditron Administration screen will be displayed.
  9. Press the [Exit] button to return to the default screen.
Solution : How To Print Reports and Lists (Auditron / Copy Meter Report) The Print Report / List feature allows you to print various reports and lists for each non-print job.
  1. Press the [Machine Status] button on the Control Panel. The Machine Status screen will be displayed on the Display Screen. See the Related Items below for additional information on navigating the Control Panel.
  2. Press the middle [Select] button below the Display Screen to display the Report / List information.

  3. Press the [Enter] button on the Control Panel. The Print Report / List (Non-print Jobs) screen will be displayed with the options referenced in the table below.
Copy Meter
Lists the account data such the account name, the limit set for the account and the total number of copies for each account.
  1. Press the [Select] button to scroll to highlight the required report under the appropriate column, then press [Enter].
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1 Answer

When i switchon my machiene an error occured Print Unable 52 please get me out of here regards


When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.

  1. Check for foreign objects, such as a clip or ripped paper, inside the machine.
    Open the top cover and remove any foreign obstacles from inside the fax machine. If you see jammed paper or another item inside this area, gently pull it out and then close the top cover securely.
  1. If the error continues to appear, the machine may have a mechanical problem.
    If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. However, there is a way to transfer faxes in memory and the Fax Journal Report to another fax machine to print them out. Do the following to transfer the data and reset the machine:
Step1: Transfer the Fax Journal Report
  1. Press Menu/Set on the Control Panel of the machine.
  2. Press the up or down navigation key until MISCELLANEOUS appears on the LCD. Then press Menu/Set.
  3. Press the up or down navigation key until DATA TRANSFER appears on the LCD. Then press Menu/Set.
  4. Press the up or down navigation key until REPORT TRANS. appears on the LCD. Then press Menu/Set.
  5. The LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the report. Press Fax Start.
Step2: Verify and Transfer faxes in memory
  1. Press Menu/Set on the Control Panel of the machine.
  2. Press the up or down navigation key until MISCELLANEOUS appears on the LCD. Then press Menu/Set.
  3. Press the up or down navigation key until DATA TRANSFER appears on the LCD. Then press Menu/Set.
  4. Press the up or down navigation key until FAX TRANSFER appears on the LCD. Then press Menu/Set.
  5. If there are no faxes saved in memory, NO DATA will appear on the LCD. Continue to Step 3.

    If faxes are present, the LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the faxes. Press Fax Start.
Step3: Reset the machine
After the Fax Journal Report and faxes in memory are transferred to another fax machine, disconnect the Brother machine from the power source for several minutes and then reconnect it.

If the message continues to appear on the LCD, please contact Brother Customer Service.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy Holidays!
Thanks, Joe

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1 Answer

Says: Unable to Clean Consult owners manual


When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.

  1. Check for foreign objects, such as a clip or ripped paper, inside the machine.
    Open the top cover and remove any foreign obstacles from inside the fax machine. If you see jammed paper or another item inside this area, gently pull it out and then close the top cover securely.
  1. If the error continues to appear, the machine may have a mechanical problem.
    If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. However, there is a way to transfer faxes in memory and the Fax Journal Report to another fax machine to print them out. Do the following to transfer the data and reset the machine:
Step1: Transfer the Fax Journal Report
  1. Press Menu/Set on the Control Panel of the machine.
  2. Press the up or down navigation key until MISCELLANEOUS appears on the LCD. Then press Menu/Set.
  3. Press the up or down navigation key until DATA TRANSFER appears on the LCD. Then press Menu/Set.
  4. Press the up or down navigation key until REPORT TRANS. appears on the LCD. Then press Menu/Set.
  5. The LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the report. Press Fax Start.
Step2: Verify and Transfer faxes in memory
  1. Press Menu/Set on the Control Panel of the machine.
  2. Press the up or down navigation key until MISCELLANEOUS appears on the LCD. Then press Menu/Set.
  3. Press the up or down navigation key until DATA TRANSFER appears on the LCD. Then press Menu/Set.
  4. Press the up or down navigation key until FAX TRANSFER appears on the LCD. Then press Menu/Set.
  5. If there are no faxes saved in memory, NO DATA will appear on the LCD. Continue to Step 3.

    If faxes are present, the LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the faxes. Press Fax Start.
Step3: Reset the machine
After the Fax Journal Report and faxes in memory are transferred to another fax machine, disconnect the Brother machine from the power source for several minutes and then reconnect it.

If the message continues to appear on the LCD, please contact Brother Customer Service.

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Unable to print 5A


When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.

  1. Check for foreign objects, such as a clip or ripped paper, inside the machine.
    Open the top cover and remove any foreign obstacles from inside the fax machine. If you see jammed paper or another item inside this area, gently pull it out and then close the top cover securely.
  1. If the error continues to appear, the machine may have a mechanical problem.
    If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. However, there is a way to transfer faxes in memory and the Fax Journal Report to another fax machine to print them out. Do the following to transfer the data and reset the machine:
Step1: Transfer the Fax Journal Report
  1. Press Menu/Set on the Control Panel of the machine.
  2. Press the up or down navigation key until MISCELLANEOUS appears on the LCD. Then press Menu/Set.
  3. Press the up or down navigation key until DATA TRANSFER appears on the LCD. Then press Menu/Set.
  4. Press the up or down navigation key until REPORT TRANS. appears on the LCD. Then press Menu/Set.
  5. The LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the report. Press Fax Start.
Step2: Verify and Transfer faxes in memory
  1. Press Menu/Set on the Control Panel of the machine.
  2. Press the up or down navigation key until MISCELLANEOUS appears on the LCD. Then press Menu/Set.
  3. Press the up or down navigation key until DATA TRANSFER appears on the LCD. Then press Menu/Set.
  4. Press the up or down navigation key until FAX TRANSFER appears on the LCD. Then press Menu/Set.
  5. If there are no faxes saved in memory, NO DATA will appear on the LCD. Continue to Step 3.

    If faxes are present, the LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the faxes. Press Fax Start.
Step3: Reset the machine
After the Fax Journal Report and faxes in memory are transferred to another fax machine, disconnect the Brother machine from the power source for several minutes and then reconnect it.

If the message continues to appear on the LCD, please contact Brother Customer Service.

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1 Answer

How can i generate incoming call report ?


To print a report:
  1. Press the [Menu] button on the Control Panel, until Reports is displayed on the top line of the Display Screen. The Phone Book menu item will be displayed on the bottom line.

    wcpe16-menu-but.jpg

  2. Press the right or left arrow button to scroll until the report or list you want to print is displayed on the bottom line.
    • Phone Book: Phonebook list
    • Sent Report: Sent fax report
    • RCV Report: Received fax report
    • System Data: System data list
    • Scheduled Jobs: Scheduled job information
    • MSG Confirm: Message confirmation
    • Junk Fax List: Junk fax number list
  3. Press [Enter] to print the selected information.
Your machine can print reports containing useful information. The following reports are available:
  • Phonebook List: This list shows all of the numbers currently stored in the machine's memory as Speed Dial and Group Dial numbers. You can print this phonebook list using the [Phonebook] button.
  • Sent Fax Repor: This report shows information of the faxes you recently sent.
  • Received Fax Report: This report shows information of the faxes you recently received.
  • System Data List: This list shows the status of the user-selectable options. You may print this list to confirm your changes after changing any settings.
  • Scheduled Job Information: This list shows the document currently stored for Delayed faxes or Toll Save faxes. The list shows the starting time and type of operation.
  • Message Confirmation: This report shows the fax number, the number of pages, the elapsed time of the job, the communication mode, and the communication results. You can set up your machine to automatically print the message confirmation report after each fax job.
  • Junk Fax Number List: This list shows up to 10 fax numbers specified as the junk fax numbers by using the Junk Fax Setup menu. When the Junk Fax Barrier feature is turned on, incoming faxes from those numbers will be blocked. This feature recognizes the last 6 digits of the fax number set as a remote fax machine’s ID.
  • Multi-Communication Report: This report is printed automatically after sending documents from more than one location.
  • Power Failure Report: This report is printed out automatically when power is restored after a power failure, if any data loss occurs due to the power failure.

NOTE: The lists you have set to automatically print out will not print out when there is no paper loaded or a paper jam has occurred.

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1 Answer

We are getting a message "waiting on report" when trying to fax


I experienced this problem when "Fax Setting -> TX Setting -> Print Report" is configured before you send out the fax.

After your Fax was sent, and the message "Waiting for report" appear forever and does not leave.

It is because your INK Level is Low and your have set "Fax Setting -> RX Setting -> Auto Print ON -> Print when no ink OFF", and so the report will not be printed out due to ink level is low.

Solution:
Configure "Fax Setting -> RX Setting -> Auto Print ON -> Print when no ink to ON", and the report will be printed out immediately, the message disappear.

May 29, 2009 | Canon PIXMA MX300 All-in-One Printer

1 Answer

Cannon MX310 - Fax - Waiting for report


I had the same problem.

My INK Level was Low and I had the setting "Fax Setting -> RX Setting -> Auto Print ON -> Print when no ink OFF", and so the report would not print due to the ink level being low.

Solution:
Configure "Fax Setting -> RX Setting -> Auto Print ON -> Print when no ink to ON", and the report will be printed immediately, and the message will disappear.

Jan 20, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Canon will not receive faxes or copy documents


see if you have fax line(conect a telefone in the line to see if you have tone) or if the cable is conected.

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1 Answer

WORKCENTRE PE220 - How do I print reports from the fax? and I want to set it up to do automatically, but I also need to look at a certain day, to see if a fax went through. Thanks


Hope this helps.

  1. Press the [Menu] button on the Control Panel until 'Reports' is displayed on the top line of the Display Screen.
  2. Press the [Left] or [Right] arrow button until one of the following reports is displayed, and then press the [Enter] button to print the report.
Report / List Description Phonebook List This list shows all of the numbers currently stored in the machine's memory as Speed Dial and Group Dial numbers.
NOTE: This list can also be printed by pressing the Phonebook button on the Control Panel.
Sent Fax Report This report shows information on recently sent faxes. System Data List This list shows the status of the user-selectable options. This list can be printed to confirm any modifications to settings that have been modified. Scheduled Job Information This list shows the documents currently stored for Delayed faxes. The list shows the starting time of the Delayed fax. Message Confirmation This report shows the fax number, the number of pages, the elapsed time of the job, the communication mode, and the communication results. You can set up your machine to automatically print the message confirmation report after each fax job. Junk Fax Number List This list shows up to 10 fax numbers specified as the junk fax numbers by using the Junk Fax Setup menu. When the Junk Fax Barrier feature is turned on, incoming faxes from those numbers will be blocked. This feature recognizes the last 6 digits of the fax number set as a remote fax machine’s ID. Multi-communication Report This report is automatically printed after sending documents from more than one location. Power Failure Report This report is automatically printed when power is restored after a power failure, if any data loss occurs due to the power failure. elem_1_spacer.gif

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2 Answers

I have a xerox dc12 with error message please turn machine off and on again 9-363 have tried several times but no good! what else can I do?


That's a process problem with that machine.
May require a service call .ON and OFF is pretty much all a customer can do and wait for it to setup.
NOTE: The problem occurs because of the trickle development system in the machine, making extended lengths of black and white copies / prints does not allow the black developer housing to purge itself of excess waste Toner (Dry Ink) and Developer. There are two solutions for the problem:
  • Make 1,000 copies / prints of a black and white job, then make 150 copies / prints of full color. Continue making 1,000 copies / prints of the black and white job, then 150 full color, and so on, until the entire black and white job is complete.
  • Make extended jobs in groups of 100 by making 100 copies / prints of the black and white job, then allowing the machine to cycle down (return to 'Ready') and making the next 100 copies / prints. Continue in this pattern until the entire black and white job is complete.

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