Question about Dyson DC21 All Floors Stowaway HEPA Bagless Canister Vacuum - Iron/Titanium/Yellow

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Dyson DC21 All Floors Stowaway

There is no suction utilizing the roller brush. When I use the power setting specific for the deep pile carpet there is not suction at all - the power setting specific for bare floors (tile/hardwood) picks up some.

When I detach the roller brush and use other attachments, the suction is just fine.

It is much harder to push then when I first purchased it.

Would purchasing a new roller brush solve the problem?

Thanks for your help.

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Simply answer Yes it would be but try and make sure the the old head is clean before dumpin it just in case

Posted on Jul 28, 2010

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Hi there,

I'm sorry to hear you're having difficulties with your DC21. If it doesn't seem to be picking up as well as usual, please follow the steps shown in our online support guide. This will help you clear the blockage in the hose, and identify any other issues with the machine:

http://www.dyson.com/support/help.asp?article=998&product=DC21-MOTORHEAD_US

It's also a good idea to give the filter a wash - in normal use, this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for it to dry completely before replacing it.

This should resolve things, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

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Dear Sir/Madam,

When you have purchased the vaccum cleaner. how did you get the set.
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