Question about Dell DJ MP3 Player

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Dell DJ (Generation 2) not being recognized by computer

I have a Dell DJ MP3 player that is not being recognized by the computer. I have the most recent versions of the driver, firmware, Dell DJ Explorer program, and Yahoo Music Jukebox. The last time I attempted to upload some music, about 60 days ago, all was fine. No changes since then. Now I can't get the device to be recognized. When I plug it in I get the audible sound that indicates it is docked, but nothing happens. I can't try to reload firmware as it is not recognized. I tried resetting but no luck.

I have no clue what to do. Any advice would be appreciated.

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  • Jackie Feb 10, 2009

    My brand new Dell DJ Gen 2 is not being recognized either. I can't even see my windows media player in the add/remove list to remove it. I can see the DJ Gen 2 in my device manager, but no drivers have been installed to see the date of them, even though I have installed them about 5 times now. :-(

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Found the answer on Dell Forums. A lot of Dell DJ folks have been having the same issues. The problem is with Windows Media Player (shock). The Windows driver dated 2006 is installing itself and taking over, not allowing Dell's 2005 driver to work. The bottom line is the DJ will dock but not be recognized by your computer, Windows Media Player, or Yahoo Music Jukebox.

To check to see if this is the issue dock your DJ then click on start, right click on my computer, and then hit properties. Click on hardware tab and go to device manager. Look for portable devices on the list. You will likely see your DJ with a yellow (!) next to it. Right click on the DJ and hit properties again, then look in the driver tab to see what driver is listed. If you see a driver with the date 2006 or newer, then Windows is screwing you up.

The only way I've found to fix this is to either uninstall Windows Media Player or go back to an old enough version that the 2006 driver is not in the system. The 2006 driver is from Microsoft and somehow it interfers with the proper driver, which is from Dell and should be dated either 2004 or 2005. Once Windows is uninstalled completely, or back to an old enough version that you are safe (I am not sure how far back you must go, I just uninstalled the darn thing completely), you need to uninstall the Dell driver then go to Dell's website and reinstall the latest. Also make sure you have the latest firmware.

It sounds like a lot of work but it honestly took me longer to type this note that to do it and I don't have a clue what I'm doing. It's better than throwing away your DJ. From the comments I saw on the Dell Forum, Dell is not aware of the issue and isn't much help. Many people spent hours on the phone with Dell support only to hit a dead end and get the recommendation to replace the device.

Hope this helps all. A huge thank you to the folks over all Dell Forum who figured out the solution despite Dell's technical assistance.

Posted on Apr 22, 2008

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