Question about Brother IntelliFax-2820 Laser Fax

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The fax machine will not faxes, it prints out as busy.

My fax machine will not receive or send faxes, it always list as busy.
Thank you.
Ethel Evans

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  • 313 Answers

Make sure the cable is in the LINE socket not the TEL socket as this will stop connection..

Posted on Jul 21, 2010

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Fax is always busy when sending, have the line into the phone line port and into the telephone jack, fax scans and dials and even redials but it never go through, prints out receipt that says busy/no...


Has it always done this, or did Fax once work? Sadly, Windows XP Fax has many shortcomings, not the least of which is that it won't work with many modems still in common use. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie.

These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers.

Hope helps.

May 09, 2010 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

Receiving faxes


Certainly not your fax machine problem.

The client needs to verify your fax number.

Oct 03, 2009 | Panasonic KX-FL511 Plain Paper Laser Fax

1 Answer

Busy/No Response


Using a cell phone, call your fax machine to see if the fax answers. If it does answer, then hang up the cell phone and fax. Next, using the HOOK button on your fax, call your cell phone . The cell phone should ring and answer the phone call from the fax. If you do not get a connection between the fax and cell, try these: Check that the phone line to the fax is plugged into the LINE jack on the fax, NOT THE PHONE jack. The PHONE jack on the fax is to plug in a TELEPHONE ONLY. If the fax phone line is OK, go into your fax machines' RECEIVE and SEND settings and make sure they are set up properly (pulse or tone dialing, overseas mode, etc.) Print out the HELP LIST as follows: Press MENU button, then 5 on keyboard, then 1 on keyboard. Go through all the settings on the HELP LIST that apply to your problem. (Send and Receive modes, Ring Delay, Receive Options,etc.) Write down the original settings BEFORE YOU CHANGE ANY OF THEM.

Aug 25, 2008 | Brother MFC 420CN All-In-One InkJet...

1 Answer

Problem receiving faxes


your fax is in tad mode (telephone answering device) press the receive button (next to the start button) until you see fax only on the display this will correct the problem.if you have faxes in memory press the report key for reports, then opt.1 for help list
look for print fax

Jul 15, 2008 | Brother IntelliFAX 2800 Laser Fax

1 Answer

Not connecting to fax out


Do you have a DSL or other digital phone line?

Jul 10, 2008 | Brother IntelliFax-2820 Laser Fax

1 Answer

Receive faxes but can't send


Instead of trying to send a fax try to call the number from a different phone. To see if the receiver is busy all the time..

Jun 24, 2008 | Sharp UX B700 Plain Paper Inkjet Fax

4 Answers

My model Kodak 5500 printer/fax


Just found your post and I'm having the same problem. Everything else seems to be working correctly. I can copy, scan, print and I THINK I can send a fax correctly, I should have called the person and made sure it arrived. However, I cannot receive faxes. I have an answering machine on the line, but it is not plugged into the Kodak Pinter, it is in another room. The answering machine answered the call, the FAX noise came across, but the Kodak Printer never picked it up and printed out the fax. I think I have all the settings correct, but the instructions are not very clear. Do you think I HAVE to have the answering machine plugged into the Kodak Printer? That doesn't make sense, but I might try it.

Feb 02, 2008 | Kodak EASYSHARE 5500 All-In-One InkJet...

5 Answers

Can't receive fax but can send


Call your cell phone from the fax machine and check the caller ID to make sure that it is the correct number for your fax machine. Next, call the fax machine from you cell phone, and make sure the fax machine rings. Problems like these are almost always a phone line issue, not the machine.

Don't forget to rate your solutions please.

Dec 03, 2007 | Sharp UX P200 Plain Paper Thermal transfer...

3 Answers

Cannot fax outbound but can receive


Recipient has an incompatible fax machine or is always busy

Jun 04, 2007 | Panasonic Panafax UF-595 Plain Paper Laser...

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