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Have a Panasonic DP2310 copier. It has a "E04-02" error code. What is it and what is the solution?

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  • Michael Jenkins Jul 22, 2010

    I still need to know just what a "E04-02" code on a Panasonic Workio DP2310 copier is. I've tried *** the "easy" fixes but still have the code. If I knew what the code meant, I could finish troubleshooting. Help!

  • Michael Jenkins Jul 22, 2010

    Thanks! That is just the info that I needed.

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Make sure that you got ALL of the paper out of the fuser unit. Any code that is E4 you want to clean the fuser thoroughly otherwise when the machine goes to initialize it will not start paper lift motors. There is nothing wrong with the lift motors if the code is still E4. Make sure you take out the fuser unit and check all the sensors / clean them. Then just to be on the safe side I always do a LBP fuser reset. You need to go into maintenance mode and get to F9. Then from there go to Ram Initialize, then LBP Fuser Reset. The machine will automatically power down then start up. If it still kicks out the E4-02 at you after that I recommend replacing the photo interupter for the exit sensor. Then check. Let me know if you need further assistance. Thanks for using FixYa.

Posted on Jul 22, 2010

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Hi,
On most copiers if you open the front door and close it, it takes care of most errors... (i.e. automatically it repairs most of the errors) While your doing that you might want to check for paper jams... otherwise get it serviced...
Thanks

Posted on Jul 20, 2010

  • Michael Jenkins Jul 21, 2010

    Have tried all the normal fixes. No paper jams. All doors closed properly. Have cold started the unit again. Still have a "E04-02" code. If I knew what that referred to, I'd know where to go and how to fix.

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