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I have a Kenmore HE 31 Front Load washer. When I turn it on, select the cycle and hit start, nothing happens. Ive tried holding down the start button. any suggestions?

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  • Bucc Jul 21, 2010

    Thank you very much!

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There are only two possibilities that may cause the washer not to start. First is the failure of the door switch to activate but it should flash a fault code and second is the failure of the control panel particularly the Start button. The Start button is stuck if it just flashes when pushed to start the machine or not activating at all if the machine does not respond at all when pressed.

Check the Start button and make sure it is not stuck and it should make contact when pressed. Replace the touch pad/LED assembly if the issue is not addressed. Disconnect power to the washer prior to servicing to avoid the risk of electric shock that may result in physical injury or even death.

Remove the screws attaching the top panel to the rear of the machine then slide it rearwards and off the cabinet. Remove the detergent dispenser drawer by pressing down on the release tab at the back of the drawer and pulling it completely out of the washer.

Once the drawer is removed, remove the screw in the recessed hole next to the drawer opening then release the tab securing the right side of the console to the washer. Open the washer door and place a flat-bladed screwdriver into the slot in the bottom center of the console then push the console up to release center console tab and remove the console.

Remove the cycle selector knob then release the tabs securing the Touch Pad/LED Assembly to the console. Release these tabs in sequence from left to right around the Touch Pad/LED Assembly until all of the tabs are free and the assembly can be lifted from the console.

Unstuck the Start button or clean its contacts if necessary then take the opportunity to inspect the other keys for any possible short circuit.

You don't have to accept or reject and rate this post to add information or post comments and follow-up questions. Accepting a solution does not stop you from communicating with an expert. You can continue communicating with the expert as long as you need assistance regarding the issue stated herein.

Posted on Jul 20, 2010

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