Question about Panasonic SC-PT960 Theater System with Wireless Speakers

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I have a Panasonic SA-PT960 surround sound/dvd player. Whenever I turn it on I get a chgr err flashing on the screen and a loud grinding noise. I only use it for surround sound but I cannot use it for anything while this is going on. Please help!

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Hi! the chgr err code indicates one of you trays is stuck inside the dvd tray unit. this occurs typically when the reader is initializing the last disk viewed and you push the exchange disk button. This happened already twice on my system. I did solve the problem by opening the unit and removing all components until I could access the trays and manually release the mechanism. I only recommend doing so if the player is out of warranty and if you are not afraid on working with small electronic/ components parts. I could not find any other non-invasive solution to the problem.

Posted on Aug 30, 2010

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  • ashleydz Aug 31, 2010

    I am having the same problem....i also opened the unit up and was tinkering around with it. What did u manually release for it to begin working again? The "eye" the reads the disc goes all the way to the back and then clicks and clicks for about 4 seconds. I dont understand what it is catching on?!?!

  • loreb Sep 01, 2010

    Have you removed the white plastic cover on the disk unit? Once removed I was able to notice the disk was avoiding the tray to move freely and in my second instance the moving mechanism linked to the' eye' had the lever that pulls in the tray not in its proper position. By disconnecting manually the 'arm' from the tray and turning on the unit the system reset.

  • ibrubeer Sep 07, 2010

    My unit was doing the exact same thing. I couldn't see what it was catching on either. I took the white plastic cover off the disk unit, and could see the parts and trays moving, but it didn't appear to be catching on anything. Finally, it started working again. I have no idea what I did, but something must have been stuck and I nudged it enough to start working. I know this doesn't help much, other than to suggest keep tinkering with it and wiggle the parts that move? Good luck.

  • Brandi Maciad
    Brandi Maciad Feb 08, 2018

    Im having the. Same problem but it's stuck in am\fm and won't change at all

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Check this web site, may be will find some parts.

Posted on Mar 17, 2015

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Posted on Jan 02, 2017

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SOURCE: I have a Panasonic SA-PT960

There is a fault with the DVD Changer and the noise is the gears grinding. This is a common fault with these units as a small arm within the unit breaks and blocks the mechanism.

You can either try and replace the complete DVD Changer or remove it and just us it as a surround sound system with your auxiliaries connected to it.

Posted on May 09, 2011

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SOURCE: I have a Panasonic SA-PT960 surround sound/dvd

what did u do? I have the same problem and I am hoping that I can still keep the speakers and replace the DVD. I called Panasonic and they said I shld take it to the nearest service center and they said no replacement. I dont want to buy a whole new system, what did u do?

Posted on Sep 07, 2010

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I have a Panasonic SA-PT960 surround sound/dvd player. Whenever I turn it on I get a chgr err flashing on the screen and a loud grinding noise


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You can either try and replace the complete DVD Changer or remove it and just us it as a surround sound system with your auxiliaries connected to it.

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I have a Panasonic SA-PT960 surround sound/dvd player. Whenever I turn it on I get a chgr err flashing on the screen and a loud grinding noise. I cannot use it for anything while this is going on. Please...


what did u do? I have the same problem and I am hoping that I can still keep the speakers and replace the DVD. I called Panasonic and they said I shld take it to the nearest service center and they said no replacement. I dont want to buy a whole new system, what did u do?

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1 Answer

I have a err code "chgr err" on my panasonic sc-pt960.


This would indicate a CD/DVD Changer Error.
The system thinks there is a stuck disc or other wierd problem with the CD/DVD changer.
Unfortunately these issues are rather hard to fix, due to the way the changers work.
Opening these units isn't that hard, however fixing an issue with the changer is very difficult and is best left for a specialist.
You may need to contact a local Panasonic repairer to get this one fixed.
Use the link below (if you are in the US) and enter your model number and ZIP code to locate your nearest repairer.
http://www2.panasonic.com/consumer-electronics/support/?cm_sp=Homepage%20Support-_-Header%20Support-_-Support%20For%20Customers%20Link
Best of luck, and sorry that I could not be of much more help than this.

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