Question about Canon SmartBase MP390 All-In-One InkJet Printer

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Canon mp390 won"t print,on third print head in 12 mths still won"t work ,don"t know what else to do other than scrap it and buy a different make of printer

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  • Master
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Hi. I share your frustration. Three heads in one year is unacceptable. I think your idea of purchasing a new printer is a good one. Look for sales and put this frustration in the trash as it must have a more serious issue going on. J.

Posted on Jul 20, 2010

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  • Canon Master
  • 6,826 Answers

Yes, I would recommend hp.com or brother.com to you for laser printers.

I bought a Brother color laserprinter from OfficeMax for printing and have been very satisfied with it. But, hp.com sells more professional models for a reasonable price.

http://gdlp01.c-wss.com/gds/8/0900002518/01/MultiPASS_MP390_Users_Guide_EN.pdf

Check out the No Print at all Troubleshooting page of the above link on Canon's website from the user's manual for detailed solutions to the won't print with third print head problem.

Posted on Jul 20, 2010

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1 Answer

The print is blank. There is nothing on the paper.


Inkjet printers need to be used frequently to prevent inkdrying out in the print head nozzles.
If the print head cleaning maintenance routine does not clear the blockages,then print head needs replacing, but it may be expensive.
It may be more cost effective to buy a later model and better printer thanreplace the print head.

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Did you buy factory new Canon cartridges or third party cartridges.

If you are using factory new Canon ink, call Canon about their defective ink.

If you are using anything else, want to bet there is no such thing as a warranty.

Don

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THANK YOU.

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I've had several of the MP390 printers die on me, usually just out of warranty. This is not a print head issue. Sounds like its time for a new printer.

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13 Answers

Black not printing


I just ran into a similar issue with my MP390. Actually both the color and black inks were not printing very well. I would get very inconsistent printing. Fixed the problem very easily and quickly as follows: On the top of each print cartridge, there is a small hole. Remove the print head (lift the gray bar at the front of the print head and lift out the print head) with the cartridges still in place. Holding the print head over a piece of paper/paper towel, blow into the holes on the top of the cartridges (either directly or using a straw/tube of some kind). You should get ink coming out of the botton of the print head, both color and black. Replace and print head and test print.

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