This advice is for Kenmore Elite and Whirlpool Duet model FRONT LOADING washing machines.If you experience a problem where the washer does not drain properly or the drain pump makes excessive noise, here’s the information you need to check the drain pump:
Symptom: PUMP IS RUNNING, BUT NOT DRAINING PROPERLY.
Unplug the washer while servicing inside the unit.
Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel.HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws.Once the screws are removed the panel should drop down, and then pull off.If the panel becomes stuck, a slight tap on either side will dislodge it.
Locate the drain pump.It will be located directly under the wash tub (it is the only pump this washer has).
There is an access removal cover on the pump that can be removed to clean out the trap.BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
Here’s a helpful way of quickly removing the residual water.If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac.This will empty the wash tub, pump and drain lines.If you don’t own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle.Allow the towels to soak up the majority of the water.Close the access and stop the water if you need to get additional towels.
Open the pump access and remove once you have all the water drained.Check the drain pump for foreign objects and debris.Check the pump impeller and make sure there’s nothing caught in it.Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
Clean out the pump thoroughly and reinstall the access cover.Make sure the cover is snug, but do not over tighten.
Place the drain hose back in the standpipe (IMPORTANT – DO NOT FORGET!).
With the bottom panel still off, plug the washer back in and select the following on the operator console – DRAIN SPIN, NO SPIN, and then press any button under OPTIONS 4 times (it must be the same button).“C00” will show on the console display as the washer begins diagnostics mode.
Check the drain pump for leaks as the washer fills.The pump is gravity filled and will hold water even it is not pumping.Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
At this point, you can stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times.The drain pump energizes and the washer will begin to drain.
If the drain pump works normal and there are no leaks detected, reinstall the bottom panel and tighten screws.
NOTE: It is normal to have residual water left inside the wash tub under the wash basket.This is why it is important to leave the door ajar when not in use so this water does not become sour.
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The symptoms that you describe are caused by bearing failure. The water seal in the wash tub has failed, allowing water to leak into the bearing causing the bearings to rust. As the bearings start to rust, they will not roll properly and start to make a rumbling sound. The sound get louder the faster the bearing turns.
It a major job to repair since the washer has to be taken apart and the wash drum needs to be removed to replace the seal and bearings. Get a few estimates before deciding whether the washer is worth the cost to repair or replace. Sorry.
Hi just read your posting.Now put the machine to a spin cycle and push start,Does the noise happen in this cycle? If the noise doesn't happen then try a cold water fill but turn the hot tap off first.If the noise still doesn't happen then try a hot water fill but turn the cold water off first. This noise sounds like one of your water valves is faulty.Please reply with additional information on the questions and I am sure we can rectify this fault.
Hi, Remove your strainer cover, located in the kick panel at the front, and use a mirror and flashlight to see up into the pump cavity. It sounds like there is enough debris in the strainer and pump to explain your problem. Remove any foreign material you find.
try removing the top cover to the unit, 3 screws across the back. after ermoving check to see exactly wehre noise is coming from. some times a solid "smack " witha screwdriver will quiet teh dispensor motor if needed
A common problem with noises from washing machines has been the under wire that may come out of small clothes. In the washer they can get stuck in one of the inner basket holes and make a scrapping noise, they can actually make there way into the pump and jam the pump, or make a terrible noise when the pump is running. Grab a flash light and have a peek inside the washer for this. Front load washers seem very common to this happen! If the tiny cloth is showing signs of fraying, may be best not to wash it in the washing machine, replace the cloth.======= It's noisy
Most noises from a washing machine occur during the spin cycle. If you hear loud thumping during the spin, the load of clothes may have become unbalanced. Stop the washer and redistribute the clothes, then re-start it. Repeat these steps if necessary.
not nesseccarrily your pump, possible you have a rear bearing going bad, which will sound as if a helicopter is coming through your laundry room. ( noisy pump can be the issue , honestly a better and cheapre problem to have) in order to determine if its apump problem you can remove the lower access panel and unplug the pump then start the spinn cycle, if it still loud the pumpms not hte issue.