Question about Dell DVD-rom DVD Drive

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Cd drive door was jammed and so i deleted the High and Low filters using regedit and now the dvd rom will not write however it will read. How do i fix the problem...im using a Dell xps 400 which has a seperate tray on top for cd rom and a second tray for dvd/cd rom.

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You can go to dell's website support.dell.com to download the firmware of the dvd/cdrom. if you want to knpw the exact model of your drive you can check it at device manager,to dell's website Use your service tag to see the list of the drivers for your system when you go to support.dell.com click drivers and downloads.

Posted on Jul 22, 2010

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Posted on Jan 02, 2017

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I am using windows 7 my dvd rom dose not read cds but is listed in my computer


Hi Welcome to FixYa!
Is this happening on all CDs or DVDs? if it is, the issue that you are encountering could be a Software or Hardware issue. Follow the steps below to find out.
1)If its a sofware issue, it could be with the Upper or Lower filters settings for the cd/dvd rom on the registry that is causing you the problem. You could check it by opening Registry Editor. (Click on start>type "regedit" on the searchbox and open it. You should be seeing something like the picture below: mondimondz_2.jpg

2)go to this entry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} That is the key entry for your CD/DVD rom.. Once you are on that key, look at the right panel, and search for Upper Filters or Lower Filters. If you see those entries, delete them. Be careful not to delete some entries on the registry aside from those two.
3)after deleting them, restart the computer.
4)Once you get back into Windows, try to load any cd or dvd and check if it will now be able to read them.
5)if it still does not work, try to go to your computer manufacturer's website and download the latest firmware for your CD/DVD drive.
6)If all else fails, try replacing the CD/DVD drive on your computer.
Hope this could be helpful!
Have a great day!

Jun 20, 2011 | Sony Computers & Internet

1 Answer

This dvd writer can read and write dvd, cannot read and burn cd


you might have to physically unplug the plug you cd rom back in this should activate the found new harware wizard or you might try

control panel admistrive tools,computer management,device manager scroll cd/dvd rom drives right click you can update driver disable or uninstall select properties from there you can troubleshoot or select driver you can update roll back driver uninstall if at any time you see a yellow question mark? you need to install a driver

or it might be a registry problem you did mention if you could see this dvd burner in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives you might see a yellow question mark ? right click you can you can update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

hope this helps


Nov 17, 2010 | LG GH22LP20 DVDRAM Burner

1 Answer

My dvd drive is not reading any disk but it is detecting


Click start go to all program, accessories right click on Run then type in the blank field regedit then follow theses folders : Click these folders -HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control\Class
{4D36E965-E325-11CE-BFC1-08002BE10318} > this will show the DVD/CD-rom then look fo upper filters and lower filters right click on both one at a time I mean if you have it on the screen then left click on delete after deleting both or any one of the two restart the computer then try your DVD-rom if it will be detected and if it will read any discs

Jun 17, 2010 | LG GSA-H55N DVD-RAM Burner

1 Answer

Cd can not read


Hi. Try to right-click and delete the upper and lower filters from this parhfile in your registry by:

Typing regedit on startsearch (vista) then enter.

(XP) click Start and Run and type regedit and press Enter.

expand each field:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Right-click upperfilter and lower filter and select delete

Then restart your computer...
See if that helps.. ^_^

Jun 06, 2010 | LG (GCC4522BK) CD-RW/DVD-ROM Combo Drive

2 Answers

My lg dvd rom is not reading dvds


Try deleting upper and lower filters of your optical drive. To do that, run regedit on start search. Then, follow this path: local machine, system, current control set, control, class, 4D36E965- E325 - 11CE - BFC1- 08002BE10318. then on the window under Name, look for upper and/or lower filters. right click on it and delete. restart pc. then you're good to go.

May 26, 2010 | LG GSA-H55N DVD-RAM Burner

2 Answers

Dvd rom cant read cd/dvd


It may be that its went to meet is maker,and you will have to replace it .If its prone to dust or smoke you could try cleaning it .If you use Nero Burning Rom,look inyour Start Menu/All Programs/Nero. In the sub menu click on Nero Tools and then select Nero Info Tool and see what that brings up.Hope this helps.
Regards Bill

Feb 19, 2010 | IBM Computers & Internet

1 Answer

New DVD CD ROM Player didn't help


Try this, "start" "run" type in "regedit" click the "+" next to "Hkey_Local_machine" + next to "System" + next to "CurrentControlSet" + next to "Control" + next to "Class" click on "4D36E965-E325-11CE-BFC1-08002BE10318" in the right field, right click on "upper filters" click "delete" right click on "lower filters" click "delete" restart computer. Hope this helps.

Jun 23, 2009 | Dell DVD-rom DVD Drive

1 Answer

My Combo Drive is not visible


Please read to the end before atempting this.
Is this XP or Vista. In Windows based computers some times the High and Low filters get messed up in the registry. If the drive is still good and you had not had any issues with it not reading disks then the filter settings may be your problem. Try this:

1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
Note: Vista doesnt come with the run command as a choice so just type REGEDIT in the search bar above Start..
3) Click on the plus signs (+) next to the following folders to open them.

HKEY_LOCAL_MACHINE

SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
(looks like same file name for XP and Visat?)

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak

5) If you see any of the above keys, right-click on each of them and choose Delete
6) Close the Registry Editor
7) Reboot your computer
8) Click Start
9) Open My Computer and check to see if your CD or DVD drive shows now.
Open the device manager for your version of Windows and make sure the Rom Drive is showing and that it is not showing an exclamation mark. If you still do not see the Rom drive then your drive may be defective. Note: you migh have to reinstall some of your CD or DVD playing/burning software. Hope this helps... Dale

Feb 20, 2009 | Acer TravelMate 2300 Notebook

1 Answer

Hi CD rom cannot be detected


Thanks for your response. My problem is solved. I got some advice to go into the registry and delete the entry LowerFilters. My DVD drive works perfect now. Below is the info that solved my problem. This may help someone who runs into the same problem. Thanks again.

Go to Start>Run type: regedit click Ok. When regedit opens
navigate to

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

In the right pane you will see a value Upper Filters and Lower Filters.
Rt click on each one and choose delete.
That should do it.

Jun 12, 2008 | Toshiba SD R2102 CD-RW/DVD-ROM Burner

2 Answers

Dvd drive in dell does not work


depending on the drive it can be your upper and lower registry filters, use this link at your own risk and whenever you work in regedit, make sure you create a recovery point before hand!

http://support.microsoft.com/kb/314060

Apr 03, 2008 | Computers & Internet

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