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The computer can not communicate to the printer after installing the software.

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Did you install the software first, and then plug in the printer? Or did you connect the printer and then install the software? For most newer USB printers, you need to install the software before you plug the printer into the computer, then at a certain point, their software (not Windows) tells you when to connect the printer.

Posted on Apr 21, 2008

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When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem


It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
    The printer is not communicating with the computer.
    Communications error message
    The printer is not communicating with the computer.

    Dec 06, 2010 | Dell 962 Photo All-In-One InkJet Printer

    2 Answers

    The printer will not communicate with my computer


    With the Lexmark printers communication subsystem you MUST let the driver ask for you to plug in the printer. DO NOT plug the printer into the USB port until told to do so.

    To fix a fouled install:
    (1) Uninstall the Lexmark drivers in Add Remove Programs
    (2) Shutdown the computer
    (3) Disconnect the printer from the USB port
    (4) Restart the computer
    (5) Run the Driver Installation software
    (6) Cancel ALL attempts by windows to auto install the printer
    (7) When the software asks for the printer connect it and continue

    Feb 06, 2009 | Lexmark X5470 All-In-One InkJet Printer

    1 Answer

    No communications computer to printer


    With the Lexmark printers communication subsystem you MUST let the driver ask for you to plug in the printer. DO NOT plug the printer into the USB port until told to do so.

    To fix a fouled install:
    (1) Uninstall the Lexmark drivers in Add Remove Programs
    (2) Shutdown the computer
    (3) Disconnect the printer from the USB port
    (4) Restart the computer
    (5) Run the Driver Installation software
    (6) Cancel ALL attempts by windows to auto install the printer
    (7) When the software asks for the printer connect it and continue

    Jan 21, 2009 | Lexmark X75 MF All-In-One InkJet Printer

    1 Answer

    Communication problem printer lexmark2600


    With the Lexmark printers communication subsystem you MUST let the driver ask for you to plug in the printer. DO NOT plug the printer into the USB port until told to do so.

    To fix a fouled install:
    (1) Uninstall the Lexmark drivers in Add Remove Programs
    (2) Shutdown the computer
    (3) Disconnect the printer from the USB port
    (4) Restart the computer
    (5) Run the Driver Installation software
    (6) Cancel ALL attempts by windows to auto install the printer
    (7) When the software asks for the printer connect it and continue

    Jan 12, 2009 | Lexmark X4530 InkJet Printer

    1 Answer

    Communication error


    uninstall the software.
    procedure must be follow. otherwise it will not work.
    first. turn off the printer. unplugged fromt the wall.

    1). install the software with printer disconnected.
    2). turnoff the printer and connect the cable to the computer.
    3). turn on the printer.

    if you are using USB. makse sure the USB is working.

    Oct 19, 2008 | Dell 924 All-in-One InkJet Printer

    1 Answer

    Printer cannot communicate with the computer


    With the Lexmark printers communication subsystem you MUST let the driver ask for you to plug in the printer. DO NOT plug the printer into the USB port until told to do so.

    To fix a fouled install:
    (1) Uninstall the Lexmark drivers in Add Remove Programs
    (2) Shutdown the computer
    (3) Disconnect the printer from the USB port
    (4) Restart the computer
    (5) Run the Driver Installation software
    (6) Cancel ALL attempts by windows to auto install the printer
    (7) When the software asks for the printer connect it and continue

    Sep 10, 2008 | Lexmark Z735 InkJet Printer

    1 Answer

    Lexmark 1240...


    With the Lexmark printers communication subsystem you MUST let the driver ask for you to plug in the printer. DO NOT plug the printer into the USB port until told to do so.

    To fix a fouled install:
    (1) Uninstall the Lexmark drivers in Add Remove Programs
    (2) Shutdown the computer
    (3) Disconnect the printer from the USB port
    (4) Restart the computer
    (5) Run the Driver Installation software
    (6) Cancel ALL attempts by windows to auto install the printer
    (7) When the software asks for the printer connect it and continue

    Aug 10, 2008 | Lexmark Optra Color 1200 Led Printer

    1 Answer

    Printer not communicating


    With the Lexmark printers communication subsystem you MUST let the driver ask for you to plug in the printer. DO NOT plug the printer into the USB port until told to do so.

    To fix a fouled install:
    (1) Uninstall the Lexmark drivers in Add Remove Programs
    (2) Shutdown the computer
    (3) Disconnect the printer from the USB port
    (4) Restart the computer
    (5) Run the Driver Installation software
    (6) Cancel ALL attempts by windows to auto install the printer
    (7) When the software asks for the printer connect it and continue

    Jun 19, 2008 | Lexmark X1270 All-In-One InkJet Printer

    1 Answer

    Computer will not communicate with printer


    Ckeck in control panel & se if the driver software installed. It should be listed in Add/remove programs. If it is, power up the piinter & load windows Vista update service. See if Vista has any patches for you're printer. If no, goto Lexmark & go to the driver section for you're P4350 printer software for Vista. While in Vista update, install any updates listed.
    Click on the link provided.
    http://downloads.lexmark.com/cgi-perl/downloads.cgi?ccs=229:1:0:479:0:0&searchLang=en&os_group=Windows%20Vista&target=
    Creat a folder on you're desktop & down load the latest driver software in-to the folder you created. Uninstall any Lexmark software that might have been in add/remove programs. Install the driver software you downloaded. If all this still fails, call Lexmark since this is a new printer. The number should be in you're manul. Or you can go here for free support.
    http://www.lexmark.com/lexmark/sequentialem/home/0,6959,204816596_652569481_0_en,00.html

    Luck!
    Mike

    May 29, 2008 | Lexmark P4350 All-In-One InkJet Printer

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