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My acer laptop travelmate 2413lmi demanded for a password. i`ve not been able to pass through this stage despite all efforts.Right now the system can not boot without the password.

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  • Bill Scarberry May 11, 2010

    Did you buy the system new or used? And what OS is it using?

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Hello capstone08,

Can you tell me which version of BIOS you have on your laptop, AWARD BIOS, AMI BIOS, PHOENIX BIOS, etc? If you have AWARD BIOS, here was a universal password for some versions of Award BIOS .The password is: AWARD_SW

Try THIS link, or THIS ,they may help..

If you know how to open up your laptop and reassemble it, you can try to remove the CMOS battery for about 15-20 mins to reset the password. The CMOS battery looks almost like watch battery...Once your BIOS password is removed, you will need to press the <F2> key during POST (Power On Self Test) to enter the Acer BIOS setup.

if all else fails, you may have to send it to an ACER repair depot, for which they will charge you $100.
Here is a copy of an email from Acer Support:
"Thank you for contacting Acer America. I apologize for the delay in responding to your inquiry. In order to have the BIOS or hard disk password removed (This include any biometric security), the notebook will need to come in to our repair depot for password removal. This service is not covered by warranty and unfortunately there is no other recourse to remove a BIOS or HDD password from the notebook. The flat fee for BIOS password removal is $100.00 US dollars plus tax. If it is a BIOS or HDD password and you would like us to service it for you, please contact our telephone technical support line at 1-800-816-2237. Hours of operation are 7am-9pm CST Monday-Friday and 8am-5pm CST Saturday and Sunday, excluding holidays."

Hope that helps...Should you have any further questions, please feel free to post them here.
P.S. Before you assign a rating, please make sure that the issue is resolved or you are satisfied. If not, please post back as to what you did, and/or any other questions you may have, and I will try to assist you as best I can. Please do not assign an ‘Inappropriate’ or ‘Thanks for trying’ rating if your issue is not resolved after the first response itself, as sometimes a bit of to and fro dialogue may be necessary before we can find a fix or an answer to your query.

If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! or Helpful rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid

Posted on Apr 22, 2008

  • 2 more comments 
  • Swilin Sampson
    Swilin Sampson Apr 22, 2008

    I also came across THIS thread in a forum which you could try..

  • Swilin Sampson
    Swilin Sampson Apr 23, 2008

    Have you been able to resolve your problem? If you have,
    please close this problem ticket with a Helpful or FixYa! rating. I would be
    very grateful for your gesture of appreciation.





    Should you have any further questions, please feel free to
    post them here.





    Thank you for using FIXYA!





    Cheers!


    IrishDruid


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  • Swilin Sampson
    Swilin Sampson May 03, 2008

    Hi,




    Just wanted to inquire if your issue is resolved, or if there is anything
    further I can do to assist you…





    If you find that the solution/answer I provided led you
    to, or resulted in a fix, please take a moment to close the ticket with a FixYa!
    rating under my solution.
    I would be very grateful for your show of appreciation.





    Should you have any further questions, please feel free to
    post them here.





    Thank you for using FIXYA!





    Cheers!


    IrishDruid

  • Swilin Sampson
    Swilin Sampson May 31, 2008

    Hi,




    Just wanted to inquire if your issue is resolved, or if there is anything
    further I can do to assist you…





    P.S. -You can rate this solution with one of
    four votes, if you feel your issue is resolved.






    • "FixYa!"
      - The solution provides great advice on how to solve the problem.
      (Positive Rating)

    • "Helpful"
      - The solution provides useful leads that helps solve the problem.
      (Positive Rating)

    • "Thanks
      for Trying
      " - The solution does not solve the problem but the
      effort is appreciated. (Negative Rating)

    • "Inappropriate"
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      (Negative
      Rating)


    If your issue is not still not resolved, do not
    assign a rating just yet. Please post back as to what steps you took, results,
    etc, and I will try to assist you further as best I can.






    Thank you for using FIXYA!





    IrishDruid




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Is this computer a member of a domain or just local?
If a domain member, contact your administrator to reset the password for you.

If local (or in a workgroup)
Log in as a local administrator, then you may be able to reset your password.

When logging in, type, Administrator as the user name and type in your password (if you remember). Try password as blank first if you haven't set a password. Default password is usually 12345

Once logged in:

Click Start, right-click My Computer, select Manage.
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Locate your user name on the right pane, right-click on your username, then select Set Password. Change your password.

Pls let me know if this solution worked for you.


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